Customer Account Coordinator (Indianapolis, IN, US, 46256) na Sustainable Packaging Manufacturers | Ardagh Group
Sustainable Packaging Manufacturers | Ardagh Group · Indianapolis, Estados Unidos Da América · Onsite
- Professional
- Escritório em Indianapolis
Role description:
The Customer Account Coordinator is responsible for providing constant coordination, review analysis input, and communication of information between the external customers, the sales account managers, production planning, and our manufacturing plants. This role processes all releases and coordinates timely delivery to customers.
Responsibilities:
-
Work with production planning, account manager, and customer to manage the forecast and confirm availability of inventory to meet customer requirements
-
Review and enter customer requests for carton and pallet pattern specifications
-
Email price quotes to customers provided by the account manager and notifies customers of annual price increases and surcharges as needed
-
Enter customer delivery needs, monitor Electronic Data Interchange (EDI) orders, work with transportation to coordinate deliveries, communicate any delivery delays, problem solve to reduce the impact of delivery delays and/or customer production downtime, and notify the account manager as appropriate and elevate as needed
-
Manage pallet returns by issuing pallet return numbers to customers and following up on open tracking numbers
-
Manage stock transfers with plants and transportation
-
Enter return ware authorizations and scrap requests
-
Enter repacks and coordinate reselection priority of hardware
-
Help manage the review and communication of overaged inventory
-
Complete Field Service Reports (FSR) due to quality and service issues communicated by customers
-
Assist Accounts Receivable with a resolution of open invoices and/or deductions as needed
-
Participate in customer conference calls and team meetings as needed
-
Complete assignments that sales leadership may instruct
Minimum skills/qualifications:
-
High school diploma or equivalent
-
Three (3) years of customer service experience
-
Excellent planning, organization, and interpersonal skills
-
Ability to make decisions, analyze data, solve problems, and take initiative
-
Exceptional quick thinking, a sense of urgency, concern for customer needs, a desire to collaborate within a team environment or independently, and the ability to work under pressure
-
Excellent attention to detail and follow-through skills
-
Proficient in Microsoft Office Suite
Preferred skills/qualifications:
-
Associate's degree in business or a related field
-
Prior experience working for a manufacturer
-
Experience with SAP
Compensation:
The anticipated base annual salary range for this role is between $xx,xxx and xx,xxx per year. Please note that the salary range provided is a good faith estimate. The final salary will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
This role is eligible to participate in the annual Ardagh Incentive Bonus (AIB) plan. The bonus incentive program is based on total company performance.
Benefits Offered:
- Medical, prescription, dental and vision plans
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- Life insurance
- 401(k) retirement plan with company match and an employer retirement contribution
- Paid holidays, floating days and vacation
- Short- and Long-Term Disability (STD/LTD)
- Employee Assistance Program (EAP)
- Tuition reimbursement program
- Professional and personal development opportunities through Employee Resource Groups
- Benefits available from day 1 of employment
- Flexible and hybrid working hours
Please note the compensation and benefits information above is accurate as of the date of this posting. Ardagh reserves the right to modify this information at any time in accordance with applicable law.
About Ardagh Group
Ardagh Glass Packaging is a global leader in glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 20,000 people with revenues of over $9 billion.
Today, we have a presence across Europe, Africa, and North America.
- Did you know that Ardagh produces many of the cans and bottles you drink your favorite beverages from?
- Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
- Did you know we produce more than 160 million containers per day?
Ardagh is passionate about sustainability and has a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible. We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated. Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey!
Ardagh Group is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other basis prohibited by federal, state, and local law.
Ardagh Group complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. Contact Clare McHugh ([email protected]) if a reasonable accommodation is needed.
