Administrative Associate - IT na Zeon Chemicals
Zeon Chemicals · Louisville, Estados Unidos Da América · Onsite
- Junior
- Escritório em Louisville
Who We Are
Do you want to work for a company named to the Best Places to Work in Rubber and Plastics? Zeon Chemicals is the leading developer and supplier of innovative polymers, including synthetic elastomers and specialty chemicals and other selected products used in countless applications worldwide. We develop superior elastomers for the hottest parts of automotive engines, polymers for longer lasting laser printer rolls, synthetic rubber to survive oil wells' most aggressive fluids and cyclo-olefin plastics for today's advanced medical and electronic applications.
Our team is outstanding at what they do, and we enjoy a great company culture and work environment! This combination truly makes us a best place to work!
Purpose:
The Administrative Associate – IT position serves as an administrative resource for the IT team to support a variety of tasks in areas including administrative duties, help desk assistance, purchasing/accounting assistance, and asset management. This position is the main contact for customers to the IT department and responsible for maintaining IT service level objectives.
Job Functions/Accountabilities:
Administrative Duties:
- Monitor/Submit required reports to IT Management
- Maintain 5S compliance for all IT areas
- Ensure compliance to JSOX and ISO
- Manage contracts for department (Service & Maintenance Contracts)
- Customer Service
- Continuously seek ways to improve performance of operations
- Ensure customers’ needs are met
- Provide admin support for quarterly laptop deployment
- IT Team Support
- Coordinate daily team meetings
- Check and distribute mail
- Plan team building activities
- Shipping Requests
- Label and file packing slips
- Pack and ship packages
- Manage supplies for team
- Perform all other duties as assigned. (Note: these duties will be deemed essential or marginal based on content)
Help Desk Assistance:
- Single point of contact for IT customers
- Answer phones, monitor emails, ticketing system, etc.
- Manage ticketing system
- Basic troubleshooting for issues submitted
- Separate, label, triage and distribute tickets to technicians based on request/issue submitted
- Communication to requestor – changes in due dates, priorities and technicians
- Communication with IT Team – upcoming due dates, overdue tickets, escalations etc.
- Identifies trends and systematic issues from managing system
- Monitor service health using applicable tools and escalate abnormal behavior
- Provide basic computer instruction to all users to improve skills and efficiency
Purchasing/Accounting Duties:
- Create Purchase Requisitions
- Order pre-approved equipment through SAP
- Track Orders
- Post Good Receipts and Service Entry Sheets
- Invoice/Billing
- Process invoices
- Research billing inconsistencies and submit disputes to vendors
- Manage and coordinate RMA’s for faulty equipment
Asset Management Assistance:
- Assist with inventory of all hardware and software
- Manage software licenses
- Audit laptop and cellphone assets and assigned users
Special Qualifications:
- Strong customer service and teamwork attitude required
- Strong organizational skills required
- Basic computer skills required
Education:
- High School Diploma or equivalent required
- Associates degree received or in progress preferred
Experience:
- At least 1 year of administrative experience required
- 3+ years of administrative experience preferred
Benefits:
Zeon employees enjoy growth opportunities as well as a highly competitive salary and benefits program.
Zeon Chemicals does not discriminate in employment on the basis of race, color, religion, national origin, age, sex, physical or mental disability, or any other characteristic protected by applicable law.
