Help Desk Support III na Army and Air Force Exchange Service
Army and Air Force Exchange Service · Dallas, Estados Unidos Da América · Onsite
- Professional
- Escritório em Dallas
Job Description
Follows standard operation procedures and principles to execute tasks associated with supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.
Employment Category
Regular Full Time
Job Tier
1
Job Qualifications
Three years of computer technical support experience within the last five years.
Or
Bachelor's degree in information technology and one year computer technical support experience within the last five years.
Degree (one of):
BACHELORS DEGREE - Preferred
Major/Minor (one of):
BUSINESS ADMINISTRATION - Preferred BUSINESS MANAGEMENT - Preferred INFORMATION TECHNOLOGY - Preferred
Or
Bachelor's degree in information technology and one year computer technical support experience within the last five years.
Degree (one of):
Major/Minor (one of):
Supervisor
No
Facility Name
IT TECHNO SERVICES
Job Type
Management
Salary Minimum
$53,991.00
Exchange Location
United States - Texas - AAFES Headquarters (Dallas)
Major Duties
Identify, document, and troubleshoot routine and non-routine events and the technical problems behind the events for end users.
Researches routine and non-routine events against the IT problem database for resolutions. Documents, tracks, and monitors problems in the IT problem management database to ensure timely resolution.
Serves as second level support for the IT help desk process, responding to telephone calls and emails from end users.
Based on known problem resolutions, creates, tests and implements new SOPs for the IT help desk.
Provides management reports on the status of the IT help desk process. Safeguards physical access to Exchange restricted data, processes and services.
Performs other duties as assigned.
Researches routine and non-routine events against the IT problem database for resolutions. Documents, tracks, and monitors problems in the IT problem management database to ensure timely resolution.
Serves as second level support for the IT help desk process, responding to telephone calls and emails from end users.
Based on known problem resolutions, creates, tests and implements new SOPs for the IT help desk.
Provides management reports on the status of the IT help desk process. Safeguards physical access to Exchange restricted data, processes and services.
Performs other duties as assigned.
