Resident Advocate na Los Angeles Homeless Services Authority

About the Department

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference.  Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives.  If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team.  LAHSA is leading the fight to end homelessness in LA County.  Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package. 
 
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles.  As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.  
 
Under the direction of the Multi-Departmental Crisis Response Team, these positions will support the Regional Navigation Center(s) by ensuring document review, accuracy and delivery.  Resident Advocates will track participants, help remove barriers and assist with document compilation in preparation for housing.

Note: This examination will remain open until the needs of the service are met and is subject to closure without prior notice.
Job applications/Resumes received by May 30, 2025, will receive first consideration.

Candidates may be required to work morning, evening, and overnight shifts, including weekends and holidays.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. 

Position Duties

• Ability to work independently as one point of contact connecting clients with housing navigators, while remaining empathetic. 
• Ability to complete applications to obtain IDs and Social Security cards for clients. 
• Ability to navigate government websites to assist clients in acquiring necessary documentation.
• Ensure that all services are documented in a timely and thorough manner.
• Compliance with information and security policy and procedures.
• Transporting clients for document processing, drop off, and retrieval.
• Log and document appropriate shift and resident information by the end of each shift.
• Perform necessary shelter operations, including but not limited to serving meals, doing chores, taking inventory, sorting donations, etc.
• Maintain accurate client records.
• Perform other duties as assigned. 

Minimum Qualifications

• Knowledge and experience working with co-occurring populations (chronic health conditions, mental health and substance abuse).
• Knowledge and experience with motivational interviewing, evidence-based practices, including trauma informed care framework.
• Understanding of Housing-First model of housing, harm reduction and homeless services within the service area.
• Strong belief in growth mindset, self-determination, and psychological resilience.
• Proficient in Microsoft Office Suite, including Word, Excel and Outlook.
• Capability to handle multiple tasks, including service provision, documentation, and crisis intervention.

Other Qualifications

• Two (2) years of relevant experience in homeless or social services training and/or technical experience desired.  
• A team player with great communication skills and strong attention to detail.  
• Bilingual in Spanish is a plus.
• Experience in and knowledge of the effects of trauma, domestic violence, homelessness, mental health, and substance abuse.
• Conflict resolution skills a plus. 
• Domestic Violence Counselor Training a plus. 
• Any combination of extensive and applicable work experience and educational credentials performing the above duties successfully.  

License Requirement

• A valid California Class C driver's license is required at the time of hire. Employees must have a good driving record for a minimum of three (3) years. 

An electronic version of all submittals is required.  Interested candidates should apply immediately by submitting a job application, comprehensive resume and compelling cover letter of interest to the job posting found on government jobs.com.  

Job applications/Resumes received by May 30, 2025, will receive first consideration.

Schedule: The Chief Executive Officer or designee may change the schedule of positions between hybrid and onsite, as necessary to accomplish LAHSA's business needs.

Additional Information: LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angeles office a minimum of two (2) days per week. Applicants must be able to meet this onsite requirement, with or without a reasonable accommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact Human Resources at [email protected] to initiate the interactive process.

Residency Requirement: This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements.

Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at [email protected].

We are an Equal Opportunity / E-Verify Employer 

Candidatar-se agora