IT: SIS & COMMUNICATION SUPPORT SPECIALIST na Fremont County School District #25

SIS AND COMMUNICATION SUPPORT SPECIALIST

Location: Central Office

Reports to:  Director of Technology IT Director

Supervises: None

Job Status: Full-time, non-exempt position

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent
• Two years of work experience in computer science or related fields.
• Experience in working with educational and operational applications including SIS systems.
• Strong verbal and written communication skills.
• Good interpersonal skills including tact, patience and courtesy
• Possess technical aspects of the field and specialty
• Working knowledge of Google Workspace

ADDITIONAL PERFERRED QUALIFICATIONS:

• None

POSITION SUMMARY:

The SIS and communication specialist role assists with the operation and maintenance of the student information system; ensures the SIS meets district and user satisfaction; and provides technical and workflow support to district staff in the use of the system. Coordinates the overall collection and entry of data. Ensures consistent and timely operations in all buildings by working closely with building secretaries. Manage communications for the District through communication tools.

PERFORMANCE RESPONSIBILITIES:

• Assists SIS and Reporting Coordinator with:

1. maintaining clean data in the student information system, including students and staff,
2. maintaining staff accounts and assigning groups and roles with input from building and district administration,
3. maintaining student accounts in coordination with IT Security Specialist,
4. ensuring schedules, courses, classes, system settings, grading settings, etc. are set correctly and in a timely manner,
5. ensuring processes are in place related to student enrollment procedures, pre-enrollments, student attendance categories, transcripts and/or program, components, student dropouts, and graduation rates for the purpose of ensuring accurate reporting and compliance with State rules & regulations,
6. maintaining accurate documentation regarding SIS functions, operating procedures, and the dissemination of updates to users,
7. ensuring new teachers and other SIS users are trained on district practices for SIS and other related applications,
8. ensuring system integrity and reliability through:
• implementation and execution of data archival/restoration procedures
• maintaining secondary environment (“sandbox”) for testing new software integrations and administrative procedures and for training purposes
9. providing instruction, training and written processes to staff regarding accurate use of the SIS,
10. working closely with SIS & Communication Specialists and delegating tasks as appropriate.
11. Manage family access in the student information system.

• Assists with other educational and operational applications, specific to communication between all stakeholders.
• Administers and maintains the district’s selected messaging and communication portals
  
1. Works with district administrations to create alert processes and procedures
2. Manages alerts for all schools giving secretaries the ability to:
• Operate automated student attendance system and other software needed for the purposes of ensuring accurate tracking and documentation of student attendance
• Communicate with parents and/or guardians regarding their student absences (e.g. written notification, etc.) for the purpose of meeting district administrative requirements and mandated guidelines. Follows district protocols to correctly record and reconcile absences.
3. Trains staff on the use of communication systems
4. Crisis Alert Team communication; adhering to approved protocol
5. Manage family access
   
• Website Management and Maintenance
1. Setup access levels for staff
2. Manage website pages
3. Train users
4. Update documents
5. Update annual accreditation evidence links
6. Manage District Calendar
• Coincide with individual school calendars.
• Publish appropriately on district website
7. Post News and Live Feeds as needed
• Coordinate the data interchange between systems at end of period events related to SIS information systems (End of school year, calendar year, assessment periods, etc.).
• Other duties as assigned.

TECHNICAL COMPETENCIES AND SKILLS

• Build solid, effective working relationships with others and to promote team cohesiveness, cooperation and effectiveness.
• Troubleshooting and task analysis skills.
• The ability to manage projects with high attention to detail.
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Skills in organizational and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines are essential.
• Help identify root causes of problems and their solutions.
• Operate standard office equipment and use required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.
• Convey information clearly and effectively through both formal and informal documents.
• Listen to and understand information and ideas presented through spoken word and electronic formats.
• Work independently with minimal supervision.
• Maintain confidentiality regarding student, staff and district data.
• Apply the concept of “excellent customer service” in all interactions.
• Work in a proactive manner to communicate, support all stakeholders.
• Possesses strong oral and written communication skills
• Works as part of a team
• Accepts responsibility and is self-motivated
• Demonstrates strong work ethic to achieve District goals
• Displays effective multitasking and time management skills

LANGUAGE SKILLS

Ability to read and interpret documents such as policies and regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee frequently is required to talk or hear. The employee is occasionally required to stand and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

EVALUATION

Performance on this job will be evaluated in accordance with school board policy and administrative regulations on evaluation of certified or classified personnel

Terms of Employment: Notice of Assignment, Student Calendar +15 days

Required Testing Certificates & Licenses: None Specified

Clearences: Employment is contingent on a local, state, and federal criminal background clearance.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.