Customer Order Supply Chain Assistant na Gilead

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

Gilead Sciences, Inc. is a research-based biopharmaceutical company that discovers, develops and commercialises innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s key therapeutic areas of focus include HIV/AIDS, liver diseases and cancer.

This is an exciting opportunity for someone with supply chain order entry and customer services experience to work with an experienced and dedicated Customer Services team based 3 days/week in our Holborn office, Central London.

Essential Duties and Job Functions:

• Provide professional and responsive support to our customers to ensure a positive experience in fulfilling and successful delivery of orders.

• Ensuring orders are processed in time.

• Able to adapt to the fluctuation with the volume of incoming orders and queries.

• Managing and resolving issues with customers through phone, email communications & SPARC system

• Identifying challenges and resolving solutions.

• Maintaining trackers for returns, GDP queries & other order related requests.

• Able to create and document procedures.

• Main point of contact for customers regarding order queries and resolutions.

• Close working with the wider Customer Services team and to provide support when requested

• Adherence to SOPS & GDP regulations

Knowledge, Experience and Skills:

• Patient and customer focussed

• SAP experience within OTC for order processing.

• Patient and customer focussed.

• Supply Chain experience essential, preferably of the UK market.

• Able to become quickly expert in financial and supply systems.

• Able to work competently with Excel spreadsheets.

• Numerically able, and capable of pattern recognition in data.

• Confident in discussion with customers, but able to push back if required for inappropriate supply requests.

• Clear communicator.

Behaviours

• Resilient profile

• Ability to perform and deliver in ambiguous and complex situations

• Able to perform strongly under time pressure

• Ability to engage and manage multiple stakeholders to achieve the objective

• Curious with learning agility

• Operationally excellent

• Organised with systematic approach to prioritisation

• Process orientated to achieve the business objective

Gilead Core Values

• Integrity (always doing the right thing)

• Teamwork (collaborating in good faith)

• Excellence (working at a high level of commitment and capability)

• Accountability (taking personal responsibility).

• Inclusion (Encouraging Diversity)

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company.  Except if otherwise provided by applicable law, all  employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws).  Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.