Tender specialist role na Keysight Technologies, Inc.

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

About the Temporary Role

Are you organized, proactive, and enjoy collaborating with multiple stakeholders? Join our multilingual customer service team in Barcelona and play a key role in managing public tenders and customer requests. This is a dynamic and complex role where you’ll interact with customers, account managers, project managers, logistics, manufacturing, and service representatives. You’ll take ownership throughout the quote-to-cash process, ensuring smooth execution and customer satisfaction.

• Manage Public Tenders and Customer Requests:

  • Create tender quotes with input from account managers (CRM Salesforce, Microsoft Excel & Word) in alignment with our contracts team.

  • Obtain approvals for any non-standard deal aspects.

  • Process tender orders based on inputs from customers, contracts, and revenue leads (DBMS Oracle).

  • Collaborate with solutions specialists on complex deals.

  • Monitor the end-to-end order process to ensure closure.

  • Resolve questions related to invoicing, contracts, and revenue recognition.

• Problem Solving & Process Improvement:

  • Apply established policies and procedures to resolve issues efficiently.

  • Identify and develop new or improved approaches to tasks and processes.

• Client Interaction & Judgment:

  • Exercise sound planning and judgment when managing client requests.

Benefits include:

• Competitive salary based on experience

• Lunch vouchers

• Private health insurance

• Childcare allowance (3/4)

• Gym funding

• Keysight Results Bonus

• Stock Purchase Plan

• Life insurance

• Flexible working hours and work-from-home days

• Personalized training curriculum and development opportunities

• Fluent in English; other European languages at native level a plus.

• Minimum 2 years experience in a complex, fast-paced customer service environment.

• Experience in reviewing terms & conditions for deals.

• Positive, can-do attitude to ensure customer satisfaction and go “above and beyond.”

• Strong communication skills and ability to build relationships with internal and external stakeholders.

• Excellent time management and organizational skills.

• Detail- and process-oriented to ensure data accuracy and operational excellence.

• Proactive in resolving complex issues with the best interest of customers and Keysight in mind.

• Ability to positively manage stress in a customer service environment.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***