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Homeoffice Account Manager (CSM) na Siteline

Siteline · San Francisco, Estados Unidos Da América · Remote

US$ 85.000,00  -  US$ 120.000,00

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ABOUT SITELINE

Siteline is a Series A SaaS startup in the construction space. We're a team of 25 full-time employees who live and work remotely across the US, with a small in-person office in San Francisco.

What problems are we solving?

We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries to get paid in. We've found a unique wedge into this huge market and are growing quickly.
 

Why are we building this?

Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We’re reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us.

The Role

Siteline is seeking an Account Manager (CSM) to join our team. In this high-impact role, you'll serve as a trusted post-onboarding partner and advisor to our customers. You will own the customer relationship after implementation, translating product usage into tangible business value.

Your core mission will be to solidify customer loyalty, which directly translates into superior retention rates, successful contract renewals, and account expansion.

As the definitive voice of the customer, you will champion their needs internally, collaborating cross-functionally to ensure Siteline continuously evolves to meet and exceed customer expectations. We are looking for someone ready to drive both customer satisfaction and significant business growth.

What You’ll Do

  • Manage your book of customer accounts by overseeing all post-implementation needs – ongoing training/support, milestone check-in calls, escalations, account expansion, retention, and contract renewals
  • Proactively identifying both growth opportunities and potential risks within your accounts and developing clear, effective solutions to address them
  • Facilitate seamless account transitions from the Onboarding team and manage the resolution escalations originating from the Support team.
  • Collaborate with cross-functional teams including Product, Sales, Marketing, and Engineering to ensure that the voice of the customer is represented in strategic decisions

What We're Looking For

  • 4+ years experience managing a book of business in a SaaS or tech environment servicing mid-market customers through strategic engagement
  • A proven track record of expanding and retaining customer accounts, with direct experience negotiating renewal contracts
  • Customer-facing experience with a product that serves industries that are slow to adopt new technology is strongly preferred
  • Comfortable working in a fast-paced, startup environment along with willingness to execute and build from the ground up with a “no task too small” mindset
  • Excellent written and verbal communication skills. Demonstrated ability to present to diverse audiences and effectively communicate with internal stakeholders and customers

Bonus Points

  • Familiar with Salesforce, Notion, Intercom

What We Offer

  • Competitive Salary: We provide a salary that reflects your skills and experience, along with opportunities for performance-based bonuses. Salary range: $85,000-$120,000 depending on skillset and experience.
  • Health & Wellness Benefits: Comprehensive health, dental, and vision insurance to support your well-being, along with wellness resources. Healthcare is covered at 100% for employees on the gold plan, and 50% for dependents.
  • Professional Development: Annual $1K learning stipend to use toward classes, certifications, conferences, or other meaningful career development.
  • Collaborative Culture: Join a supportive team that values creativity, innovation, and open communication, where your ideas are encouraged and celebrated.
  • Equity Ownership: As a fast-growing startup, we offer equity to ensure that you share in our success as we grow together.
  • Paid Time Off: Unlimited PTO policy with an encouraged three-week annual minimum.

Team Events: We regularly host virtual team social activities and happy hours, and travel to meet in-person 1-2 times a year.

Company values

Move Quickly, Together
Speed is our advantage, but alignment is our path to victory. We will go farthest, fastest if we work in unison. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.
 
Reach for the Sky
We are curious, open-minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.
 
Run Lean
Construction is a scrappy industry where companies must do more with less. Same here. Operate efficiently, optimize strategically, and always get the most bang for our buck.
 
Be the Steel
Builds fail when the foundation is faulty. The same is true for us. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold, after all. Most importantly, back your teammates. We’re stronger than reinforced concrete when we support each other.
 
Build Our Fanbase
Our mission is to grow the size of the pie for everyone in construction. We only achieve that audacious goal if we keep our customers front and center. Work tenaciously to build smarter systems that solve real problems for our customers, positively impact their businesses and lives, and make them loyal fans.
 
Shoot Straight
We speak directly, candidly, and respectfully. We prioritize transparency, err on over-communicating, and understand that differing opinions and perspectives are part of a healthy company. Ultimately, it’s okay to disagree with—but still commit to—the chosen direction.
 
At Siteline, we're looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us!
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