- Professional
- Escritório em Mountain View
SafeSplash Swim Schools is looking for a hands-on, customer-focused Operations Manager to lead the daily operations of one of our hosted swim school locations. This role is responsible for delivering exceptional customer experiences, developing a high-performing team, managing the swim school schedule, and driving enrollment growth through strong local engagement.
The ideal candidate is an agile and empathetic leader who thrives in fast-paced environments, enjoys working with families and children, and is passionate about building strong teams that make a lasting impact in their community.
Benefits
Paid Training
Daily Pay available
SafeSplash® Brands Curriculum Certification
Bonuses Opportunities
Flexible Hours
Free Swim Lessons for immediate family of employees
Career Growth
Health Benefits (30+ hours per week)
Paid time off (30+ hours per week)
Wealth Benefits (30+ hours per week)
Responsibilities:
Daily Operations
Oversee all daily functions of the hosted swim school location, ensuring efficient, safe, and consistent execution of swim lessons.
Maintain high standards of cleanliness, safety, and adherence to brand and hosted partner protocols.
Serve as the on-site leader during operational hours, resolving customer concerns and supporting staff in real-time.
Manage class schedules, instructor assignments, and substitutions to ensure smooth daily flow and strong student progress.
Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.
Effective use of labor to maximize utilization and class mix.
Monitor expenses while balancing the brand standards and financial outcomes.
Implement cost-saving measures without compromising the quality of the services or the brand.
Hiring, Training & Development
Recruit, hire, and onboard high-quality swim instructors and support staff.
Deliver initial and ongoing training using the SafeSplash® Curriculum and safety standards.
Create a supportive environment that fosters employee engagement, accountability, and performance.
Provide regular coaching, feedback, and recognition to develop individual and team capabilities.
Customer Experience & Enrollment Growth
Build authentic relationships with customers and children to foster loyalty and retention.
Ensure timely and proactive communication with parents about progress, class changes, and feedback.
Execute local strategies to drive word-of-mouth and enrollment, including collecting reviews, engaging in community outreach, and responding to inquiries.
Monitor and improve customer satisfaction metrics (NPS) through personalized service and responsiveness.
Product & Partner Experience
Ensure high-quality execution of the swim lesson product, including curriculum adherence, student progression, and class consistency.
Collaborate with the hosted facility partner to ensure operational alignment, scheduling coordination, and mutual satisfaction.
Serve as the point of contact for partner relations, addressing facility concerns and maintaining a strong professional relationship.
Job Type
Full-time
Pay: Based on experience, location and volume impacts
Weekdays, Weeknights and Weekends required
40+ hours a week (typically 40 hours a week; seasonality can impact this)
Work Location: On-site
Requirements
1-3 years of management experience leading teams. (15+ employees)
High school diploma or equivalent required; a bachelor’s degree in recreation, sports management, business administration, or a related field is preferred.
Strong written and verbal communication skills.
Ability to multi-task in a fast-paced environment while being agile and taking initiative.
Strong critical thinking skills and proactive approach to problem-solving.
Must be able to lift 30 lbs. and be on your feet for long periods.
CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided)
Lifeguard and Certified Pool Operator certifications preferred.
Aquatics management or swim instruction experience is a plus.
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