IT Support Technician Level 2 na Pnc

Position Overview

Harris Williams will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Title: IT Support Technician (US)

We are a global investment bank specializing in M&A and private capital advisory services. Clients worldwide rely on us to help unlock value in their business and turn ambitious goals into reality. We approach every engagement with boundless collaboration, pooling expertise and relationships across industries, service offerings, and geographies. For over 30 years, our clients have trusted us to think strategically, execute precisely, and deliver premium outcomes to help them grow.

We are ambitious in our goals and steadfast in the belief that clients deserve our very best. To achieve our highest aspiration, we invest in world-class, team-oriented individuals who are smart, driven, and principled – those who are eager to be part of something bigger than themselves. When you join Harris Williams, you are welcomed into a collegial environment where every individual has the opportunity to make an impact in a powerful and significant way. We invite you to learn more about careers at Harris Williams.

Core Competencies:

At Harris Williams, we believe in service and execution excellence across all disciplines within the firm. The IT Support Technician will be based in Richmond, be responsible for end user IT support activities at the primary office, and assist firm-based activities across all global offices as needed. 

Core Responsibilities:

• Support Harris Williams end users on all equipment and productivity software provided, including laptops, mobile devices (iPhone & iPad), office-based and in-home setups. 
• Image, configure, maintain, monitor and troubleshoot end user hardware and software.
• Ensure video conferencing technologies are maintained and provide support/instruction to end user base.
• Develop, document and implement support processes and procedures to assist end users with desktop utilities with continuous improvement in mind (ITIL-based principles).
• Manage lifecycle of assets from procurement, break/fix and upgrades through retirement and disposal.
• Assist in off hours support for all offices during working hours.  Duties include: Remote support of desktop incidents and service requests; deployment of patching or desktop configuration; support cross-functional testing of firm-based technologies. 
• Support IT infrastructure (Networking/Server Admin) on an as needed basis. Duties include troubleshooting and remote support to the extent that experience allows. 

Competencies:

• Displays problem solving mindset. 

• Strong written, communication and interpersonal skills.
• Ability to foster environments that allow for ongoing innovation to improve the end user experience.
• Demonstrated ability to effectively collaborate and coordinate across multiple teams.
• Proven ability to work independently and multi-task in an environment of changing priorities.
• Ability to guide adoption and ongoing management of IT Service Management functions – incident tickets, employee requests, development of knowledge articles. 

• Ability to occasionally travel between sites preferred.

Job Specific Education and Preferred Experience:

• Level 1:  2-5 years of experience providing general IT level 2 support to end users.
• Level 2:  5+ years of experience providing general IT level 2 support to end users. 

• Experience in Office 365 administration and support.  MS 365 Fundamentals Certification preferred. 
• Passion for technology, innovation, and learning of new skills while ensuring an exceptional customer experience.
• Exposure or direct experience with ITIL principles. 
• Bachelor’s degree in related field (Preferred).
• COMPTIA A+ Certification

This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Amazon Web Services (AWS), Analytical Thinking, Cisco Products, Cloud Architectures, Cloud Computing, IP Addresses, Microsoft Azure, System Administration, Systems Integration, Troubleshooting

Competencies

Hardware Infrastructure, Hardware Installation and Support, IT Environment, IT Incident Management, Network Administration, Networking/Communications Hardware, Network Operations, Technical Troubleshooting, Telecommunications

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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