Strategic Account Manager, Consultant - Stellarus na Blue Shield of California Group
Blue Shield of California Group · Oakland, Estados Unidos Da América · Hybrid
- Senior
- Escritório em Oakland
Your Role
The Stellarus Customer Success Team drives customer value realization and long-term adoption of Stellarus solutions through strategic partnerships, delivering proactive guidance, and ensuring measurable business outcomes. The Strategic Account Manager, Customer Success will report to the Senior Director, Customer Success. In this role you will work with our health plan customers orchestrating alignment between business, product, and technology teams to deliver measurable impact. You are the central strategic leader responsible for the entire post‑sale client lifecycle—from adoption and value realization to renewal and expansion. Your mission is to embed Stellarus as an indispensable technology partner by deeply understanding our customers’ business, aligning our solutions to their strategic objectives, and delivering quantifiable clinical and financial outcomes. This role requires a rare blend of strategic acumen, deep healthcare industry expertise, commercial ownership, and executive‑level relationship management. You will manage not just the business relationship but also the technical, operational, product, and support components—partnering closely with both product and technology teams to deliver results.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Responsibilities
Your Work
In this role, you will:
- Executive Alignment & Planning: Develop and execute multi-year strategic account plans that align with client business objectives and foster executive-level partnership
- Insightful Business Reviews: Lead quarterly executive reviews, delivering performance insights, ROI analysis, and a forward-looking roadmap for deeper engagement
- Trusted Client Advocacy: Act as a strategic advisor to executive stakeholders, sharing industry trends and best practices to strengthen partnership
- Workflow & ROI Expertise: Deeply understand client workflows to proactively identify and quantify the value delivered by our solutions
- Adoption Strategy & Enablement: Collaborate with stakeholders to drive broad and deep user adoption through tailored strategies and enablement
- Compelling Value Narratives: Translate complex data into clear, impactful stories that resonate across technical and business audiences
- Revenue & Growth Leadership: Own account health, including gross/net revenue retention, while identifying upsell and cross-sell opportunities that drive mutual value
- Renewal Strategy & Execution: Lead renewal negotiations and execution, ensuring favorable terms and long-term partnership continuity
- Customer Voice & Product Influence: Represent the customer internally, translating feedback into actionable insights that inform product roadmap and platform enhancements
- Integrated Delivery Leadership: Partner across Product and Technology teams to ensure scalable, secure delivery and coordinate on integrations, data flows, and compliance
Qualifications
Your Knowledge and Experience
- Requires a bachelor degree or equivalent experience
- Requires a minimum of 7 years of prior relevant experience
- Requires extensive industry experience in customer success, strategic account management, or healthcare consulting, including experience managing complex, multi-million-dollar relationships with U.S. health plans (preferably Blues Plans), with a strong understanding of not only the business relationship but also the technical, operational, product, and support components—everything required to make a health plan succeed
- Requires proven success in building strategic account plans that drive retention and growth, supported by strong analytical skills and the ability to communicate ROI through compelling data storytelling
- Requires experience building trusted relationships with C-suite executives, with exceptional presentation and communication capabilities
- Requires proficiency in CRM and data tools (e.g., Salesforce), with a proactive, entrepreneurial mindset focused on delivering client value
About Company
About Stellarus and the Ascendiun Family of Companies
Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.
Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.
Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Our Values:
At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.
Our Workplace Model:
At Stellarus and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.
Two Ways of Working:
- Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:
o Member-facing and approved out-of-state roles remain remote.
o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
- On-Site: Work from a business unit-approved office an average of four (4) or more days a week.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
