Plumbing Manager na PPC Partners Inc

Plumbing Manager

Role, Function & Organization

Manage safety, customer satisfaction, employee satisfaction, profits, and sales growth of one or more departments.  Lead the sales effort for the department and continually prospect for new customers.  Install, oversee and coordinate production efforts at various job sites, ensuring all work is performed within customer’s operational schedule.Conduct business in accordance with PPC and MetroPower, Inc. mission and vision statements.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence.  As such the following values guide our behaviors: A Servant’s Heart – Focus on the Needs of Others, Wisdom – Insightful, Integrity – Honesty and Trustworthy, Courage – Decisive and Confident in Others, Humility – Modest and Respectful, Passion – Unfailing Dedication

Responsibilities

Billing and Collections:

• Bill customers immediately after project completion, with a goal of bi-weekly on larger projects.
• Review and manage status reports, accounts receivables, and I5 Doc.
• Productivity: Facilitate constant process improvement in the area of production and efficiency in our field labor. Implement pre-fab, WENG standards, and other productivity improvement tools to consistently have increases in our field production. Achieve minimum productivity requirements of 100% while striving for expected productivity requirements of 110%. Manage billings for positive cash flow.
• Growth: Prospect for leads continually. Have at least 10 new prospects going at all times. Provide budgets, estimate proposals, and build relationships to achieve a min. of 10% growth in sales per year.

Planning and Monitoring:

• Forecast what is to be done on a weekly basis, when, and by whom; forecast factors to max. efficiency.
• OPS Compliance: Utilize the OPS System (PL8, PL1, OPS 7-11) in projects 800+ man hrs. Monitor work authority.
• Day-to-day planning and acquisition of materials and labor necessary to complete tasks at hand.
• Ensure that customer schedules/deadlines are met & plant production resumes at/before customer’s deadline.
• Assure compliance of mandatory monthly reports, such as VIRs and apprenticeship OJT hours.

Personnel Development:

• Train and mentor electricians, mechanics, apprentices, leadpeople, and other department managers as needed.
• Provide personnel development plans, monitoring, coaching, feedback, & growth opportunities to your direct reports.Ensure that you are developing at least one candidate to back up your position.Assess your own development needs and plan with your supervisor for incorporation into your development plan.
• Make recommendations for personnel decisions, including hiring, firing, & performance/disciplinary issues.

Customer Service and Satisfaction:

• Develop and maintain relationships with customers; ensure high quality service is provided to guarantee repeat sales and favorable recommendations.Take prompt action to resolve any customer complaints.Survey all customers and achieve a minimum rating of 9.0 out of 10, with a goal of 9.8.
• Be available at customer’s request. This may require long hours, weekend, and holiday work on a regular basis; shutdowns will be scheduled for nearly every major holiday. Must be able to act/react to customers’ demands. Complete projects, jobs, and reports effectively.

Employee Satisfaction:

• Achieve minimum score of 80%, with a goal of 91%, on employee satisfaction.
• Provide overall leadership to department while acting as a team player; lead by example; provide necessary & frequent communication to ensure smooth and efficient operation of department.
• Take actions required to promote teamwork and cooperation in the department, branch, and company.

Safety/Hazard Recognition & Elimination:

• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company.Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed. Assist in any accident investigation efforts.
• Obtain safety training as expected by all company personnel and as appropriate for current management level.
• Ensure all employees are up-to-date on their required safety training (OSHA, First Aid, CPR, etc.).

Qualifications and Requirements

• 1-2 years' experience leading workplace safety efforts required.
• 3-5 prior experience in plumbing.

Experience, Skill and Abilities

• Positive safety attitude and personal integrity – both are non-negotiable.
• Ability to work effectively with customers and service their needs, including working weekends, holidays, extended hours, and 2nd or 3rd shifts as the customer or project requires. Technical knowledge for the applicable trade.
• Ability to think conceptually, apply practical solutions, and make decisions quickly, and have capabilities to self-start, display solid work ethics, and aspire to move ahead, be trusted by customers and employees, i.e. – the ability to serve.

MetroPower is an Equal Opportunity Employer.