- Professional
- Escritório em Dublin
Together we make breakthroughs possible.
At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.
Why join OCLC?
OCLC is consistently recognized as a best place to work by several independent programs We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.
We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs.
Free use of our on-site fitness center, gym sports, group exercise classes, and game room
Onsite catering and cafeteria subsidized by OCLC
Health and wellness events
Work environments with individual and team spaces and the latest technology tools
Paid parental leave and adoption assistance
Tuition reimbursement and Public Service Loan Forgiveness eligibility
Company-subsidized pricing on local tickets and memberships
Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.
The Job Details are as follows:
Key Responsibilities
- Test and validate functionality across the metadata management applications.
- Liaise with OCLC subject matter experts; including technical teams
- Work with customer support and development staff to investigate critical issues
- Oversee transition of open issues into problem reports and enhancement requests
- Communicate resolution of problem/enhancement reports back to Support staff and libraries
- Document procedures, release notes, and write customer-facing communications; strong writing skills are a necessity
Qualifications
Minimum Required
- Ability to function in a team environment and manage multiple priorities
- Strong problem-solving abilities, willingness to take ownership of difficult issues
- An understanding of or a willingness to learn product management
- Proven ability to effectively communicate with several types and levels of staff and external contacts, both in writing and verbally
- Two to four years in a product or project support role with technology
- Competence with basic office computing applications including word processing and spreadsheets
Desired but not Required
- Knowledge of OCLC Products and Services
- Knowledge of Jira, Confluence, SharePoint
- Experience in the library community
- Bachelor’s degree
Working Conditions: Normal office environment.
ADA/EAA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
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