Analyst - Business Strategy & Execution na United Airlines

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

This role leads the Business Office team, overseeing key operational functions including NOC Facilities, Resource Planning, Staffing modeling, and Employee Dependability. As the direct manager of cross-functional employees within the Business Office, this role is responsible for ensuring that internal processes run efficiently, accurately, and in alignment with company standards. The supervisor acts as both a leader and coach, providing direction, development, and performance oversight to team members. Success in this position requires strong organizational skills, an operational mindset, and a commitment to supporting business needs across multiple departments. Lead and manage the Business Office team responsible for Resource Planning, Staffing Modeling and Employee Dependability functions   

• Oversees integrated business functions including labor resource planning and employee dependability, ensuring accuracy, compliance, and operational continuity.
• Acts as a central liaison between Business Office operations and cross-functional stakeholders to resolve issues and support business needs.   
• Drive continuous improvement through process evaluation and implementation of best practices.    
• Ensure compliance with company policies, procedures, and regulations across all business office functions   
• Management of direct reports/dotted line reports, comms, reviews, knowledge skills and abilities sharing/development, coaching, etc.
• Develop, implement, and maintain standardized process to ensure consistency and accuracy  

• Analyze trends in staffing utilization, overtime, and shift coverage to identify optimization and process improvement opportunities.

    

Note: This position is located at the Arlington Heights Support Center located in Arlington Heights, IL and considered as a hybrid role working 3 days in-office, however that may evolve with the needs of the company.

%3Cblockquote dir=%22ltr%22%3E%3Ch3%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3EWhat’s needed to succeed (Minimum Qualifications):%3C/span%3E%3C/h3%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;MS Mincho%26quot;;mso-fareast-language:JA;mso-fareast-theme-font:minor-fareast;%22%3E%3Cw:sdt docpart=%220E44638E9FB24F6BBCF2BE948E932F7D%22 dropdown=%22t%22 id=%22-1247958713%22%3E%3Cw:listitem listvalue=%22Choose an item.%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22High school diploma or equivalent%22 datavalue=%22High school diploma or equivalent%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Associate degree%22 datavalue=%22Associate degree%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Bachelor%27s degree%22 datavalue=%22Bachelor%27s degree%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Master%27s degree%22 datavalue=%22Master%27s degree%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22PhD degree%22 datavalue=%22PhD degree%22%3E%3C/w:listitem%3E%3Cw:listitem listvalue=%22Juris Doctorate degree%22 datavalue=%22Juris Doctorate degree%22%3E%3C/w:listitem%3EHigh school diploma or equivalent%3C/w:sdt%3E%3C/span%3EHigh school diploma or equivalent%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Arial;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:JA;%22%3E2+ years of airline operational experience%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EExcellent written and verbal communication and presentation skills to all employee levels%3C/span%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EStrong skills in MS Office tools - Excel, Power point and PowerBi%3C/span%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%22%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EStrong organizational and time management skills%3C/span%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Arial;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:JA;%22%3EStrong data analysis and problem-solving skills%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Arial;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:JA;%22%3EAbility to build consensus and relationships across the organization%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:Arial;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:JA;%22%3EProvide leadership to the direct reports to ensure accomplishment of goals set by the management team%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3EWilling and able to travel up to 50%%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3EMust be legally authorized to work in the United States for any employer without sponsorship%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3ESuccessful completion of interview required to meet job qualification%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3EReliable, punctual attendance is an essential function of the position%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Ch3%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3EWhat will help you propel from the pack (Preferred Qualifications):%3C/span%3E%3C/h3%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3EBachelor%27s Degree%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E2+ years of finance/accounting experience%3C/span%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E2+ years of resource planning experience%3C/span%3E%3Cspan style=%22mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22font-family:%27Lucida Sans Unicode%27, %27Lucida Grande%27, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:JA;%22%3E2+ years of team leading experience%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3C/blockquote%3E Candidatar-se agora