- Professional
- Escritório em Troy
Integra is seeking a results-oriented, dynamic, proven Claims professional, capable of managing a leading team in the healthcare industry. The individual must be skilled in process improvement, decision making, managing processes, staffing, and training, with an attitude that exemplifies high energy and a passion for the healthcare business. To succeed, the individual will need to be effective driving results through and with teams with a heavy focus on metrics.
Salary: $65,000.00/annual
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES
The Claims Supervisor’s responsibilities include but are not limited to:
• Leading a team consisting of 15+ claims representatives
• Responsible for real time management of department tasks
• Manage agent schedules including shifts, PTO/OT adherence, amongst other day to day time and attendance activities
• Supervise personnel in reviewing, giving direction, coaching, minor discipline, communication and feedback
• Perform quality control over day-to-day team and individual tasks
• Adjustments are properly recommended and/or applied in billing system
• Oversee training responsibilities such as schedules, curriculum, and assessment
• Assist with performance reviews
• Ownership of operating metrics tied to claims inventory, accounts receivable and days sales outstanding
• Denials are worked at a high level of quality within required time limits
• Contribute to the overall leadership of the claims team
• Focus on exceeding company goals and objectives with the ability to live the Integra values
WHAT WILL YOU LEARN IN THE FIRST 6 MONTHS?
• You will learn the function of the Claims Department within the organization and be fully integrated in your position, the company, and team
• You will have a full and complete understanding of our metric requirements and reporting capabilities
• You will understand your role and responsibilities to foster excellence in your team performance
• You will develop team goals and monitor progress, as you build relationships with your team to encourage and understand their needs and abilities
• During this time, you will set measurable goals for personal development and growth
WHAT WILL YOU ACHIEVE IN THE FIRST 12 MONTHS?
• You will create a people first approach to your team, easily identifying the strengths and weakness of each team member and how to best support them
• You will personalize your feedback framework to give constructive and supportive feedback within a supervisory context
• You will be contributing your skills and knowledge to meet your department’s metrics and goals
• You will have regular monthly one-on-one meetings with managers for mutual feedback and establish strategies for development
EDUCATION: Bachelor’s degree desired or equivalent experience
EXPERIENCE:
• 5+ Years of relevant experience in a fast paced, healthcare environment
• 2+ Years of leading teams of 5+ people to outstanding results
• 2+ Years Claims and AR Resolution Experience
• Outstanding interpersonal and communication skills
• Pro-active, results oriented, adaptable individual striving for everyday excellence
• Able to manage multiple, complex projects
• Strong analytical and reasoning skills
• Curious, adaptive, focused, able to change and grow
• Leader comfortable hiring and developing high performing teams
