Inside Sales Representative na Coastal Specialty Forest Products

 Company Overview
 Founded in 1983, Coastal Specialty Forest Products has a long-standing reputation for supplying retail lumber yards with premium specialty wood products. Our commitment to delivering high-quality products quickly and at competitive prices remains our core value. As we continue to grow, we are dedicated to hiring and developing exceptional talent to support our expanding operations.

Position Overview
The Inside Sales Representative plays a pivotal role in driving sales growth through a consultative sales approach, leveraging technical knowledge of specialty building products to our customers. This individual will work closely with internal teams and customers to ensure a seamless and positive experience.

Employee Benefits Include: 

• Paid time off -120 hours PTO on day #1!
• Medical, dental, and vision benefits 
• Retirement Savings Plan-401(k) with 4% company match program. 
• Company-paid holidays and more! 

Key Responsibilities

• Manages and closes transactional sales opportunities within designated territories or specialties.
• Provides expert product knowledge to customers, ensuring they have the necessary information to make informed decisions.
• Responds promptly to inbound inquiries and resolve customer questions regarding generalized product questions.
• Develops and maintains strong relationships with new and existing customers to drive repeat business and uncover new sales opportunities.
• Prepares detailed customer quotes, processes orders, and manages customer credits efficiently.
• Initiates RMAs, credits, and adjustments as needed, and provides initial support for field-related concerns.
• Collaborates with the Purchasing team to set product pricing parameters and maintain competitive offerings.
• Manages time effectively to ensure timely communication and project fulfillment.
• Works closely with Operations to ensure accurate order fulfillment and delivery timelines.
• Acts as a liaison between internal departments and customers to facilitate efficient solutions.
• Represents Coastal in a professional manner and build strong partnerships with clients.

Qualifications & Experience

• 2-3 years of experience in a sales environment
• Building material/industry experience is preferred but not required. 
• Strong aptitude to learn product knowledge and effectively utilize resources to solve problems. 
• Excellent communication skills with the ability to explain technical details clearly and confidently.
• Exceptional customer service and relationship-building abilities.
• Strong organizational skills with keen attention to detail.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively within a team and across departments.
• Demonstrated adaptability and willingness to take on additional responsibilities.

Education

• College degree or equivalent job-related experience preferred.

Working at Coastal also gives you access to additional perks such as:

• Access to on-site Gym
• Access to on-site golf simulator
• Employee discount program on products
• Product training and professional development opportunities

On Site Location Requirement: The Inside Sales Representative works in office, Monday through Friday, at our location in Bow, New Hampshire.