Service Coordinator, Site Based ROSS Grant na Housing Authority of Baltimore City

About Us

Founded in 1937, The Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

Position Summary

The primary purpose of this position is to, under direct supervision of the Support Services Unit Manager, provide service coordination, case management and crisis intervention services for residents of the Housing Authority of Baltimore City (HABC).   HABC residents include those who reside in traditional public housing developments, scattered site public housing units, Housing Choice Voucher Program (HCVP) participants, and public housing residents located on privately managed sites. Duties include making home visits; working closely with site-based operations staff to assist with poor housekeeping or Housing Quality Standards (HQS) issues, identifying individual/family problems, making service referrals; performing case management services; and providing crisis intervention. Performance of the duties requires knowledge of social, medical and mental health problems related to HABC resident populations. In addition, knowledge of the basic principles and theories of service coordination, case management and crisis intervention are required.

All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities 

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Provide service coordination, case management and crisis intervention services for HABC families who reside in public housing developments, scattered site units, privately managed units, and Housing Choice Voucher Program (HCVP) participants.
• Work closely with operations staff (public housing, HVCP and private management) to identify and assess program participants’ need for supportive services including, but not limited to; eviction prevention, utility resource assistance, employment and educational opportunities, Housing Quality Standards (HQS) violations and poor housekeeping, mentoring programs, conflict mediation, substance abuse and trauma response.
• Provide crisis intervention services for HABC residents. Refers participants to internal and external partners, as needed. Links participants to the supportive services needed to achieve economic independence and self-sufficiency.
• Assist HABC families to identify social support service needs; communicates with participants; and links participants to social services, self-sufficiency, and empowerment programs.
• Establish and maintain contacts and relationships with community partners to ensure proper service coordination.
• May attend and participate in Resident Advisory Board (RAB), community, and community-based meetings to establish and maintain good relationships and foster cooperation and support.
• Serves as liaison between the operations staff, Office of Resident Services (ORS) and community resource partners.
• Work collaboratively to develop and maintain resources for program participants.
• Perform work with minimal supervision.
• Expand Social & Supportive Service opportunities; Ensure Family Self Sufficiency (FSS) participation.
• Ability to work as a team environment or independently.
• Maintain accurate and up-to-date data and files on participant activity.
• Perform extensive community outreach activities to HABC families to promote services and programs offered by ORS that include, but not limited to, door-to-door canvassing, home visits, outdoor recruitment events, and distribution of resources.
• Contribute to and utilize a Resource Directory to include listings of local service providers that residents can contact for assistance.
• Provide statistical reports to the direct manager on the status of all activities – outlining progress and achievements.   Submit required progress reports and updates as requested.  Track and report to HUD on the progress and participation of residents, as requested.
• Utilize sound administrative practices and excellent judgement.  Effectively interacts with co-workers and the general public.
• Perform other related duties as assigned/required.

Minimum Education, Training and/or Experience

Graduation from an accredited college or university with Bachelor’s Degree in Social Work, Sociology, Psychology, Public or Business Administration, Education, or a related human services field.

At least three (3) years of responsible experience of progressively responsible social welfare work, counseling, and/or experience working with low-income, disadvantaged, or underserved populations.

An equivalent combination of education, training, and experience may be considered.

Special Requirements

• Possession of a valid Maryland driver's license. 
• Must be able to be covered under the Authority's fidelity bond. 
• Must be able to be covered under the Authority's vehicle insurance policy.

Other Requirements:

• Availability to work some evenings and weekends as needed.
• Successful completion of a prescreening investigation, including verification of employment history and education credentials.
• A 6-month probationary period applies to this full-time permanent position.

Benefits

We offer a competitive package of employee benefit programs that supports recruitment and retention objectives and is designed to meet the diverse and changing needs of our employees. HABC’s comprehensive benefit package includes:

• Paid Holidays
• Paid Vacation
• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Pharmacy Coverage
• Retirement Program

All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated prior to the date of hire.

FOR INTERNAL CANDIDATES ONLY: Current HABC employees who are on probation, whether due to initial new hire status (6 months) or promotion (3 months), will have the opportunity to apply for other roles within HABC once their probationary period is successfully completed. This allows time for growth, development, and the demonstration of their skills and commitment, paving the way for new opportunities within the organization.

If you are currently under the progressive disciplinary process, or have received disciplinary action within the past six (6) months, it may impact your ability to be considered for promotion within HABC. Please refer to the Manual of Personnel Policies or the applicable Collective Bargaining Agreement for additional information regarding the disciplinary process.

This job posting will remain open until November 1, 2025.