Customer Reliability Engineer or Technical Specialist na Smiths Group

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries

Customer site - Buelah, ND

This is a hands-on, customer-facing role based on-site at a refinery in Beulah, ND. The Customer Reliability Engineer or Technical Specialist works side by side with the customer’s maintenance and reliability teams to keep critical equipment running smoothly.

You’ll be the local technical partner for the site, inspecting failed components, finding causes, and recommending practical solutions that extend equipment life and improve reliability. This is not a design engineering or office-based role; it’s about being in the field, solving problems, and helping the customer operate more efficiently.

• Work daily on-site with the customer’s engineers, mechanics, and reliability team.
• Troubleshoot and evaluate rotating equipment and mechanical seal performance.
• Conduct inspections, prepare failure reports, and recommend improvements to increase equipment uptime.
• Support installation, start-up, and repair of John Crane products.
• Track performance data and report trends to the account manager and regional engineering team.
• Assist in identifying cost-saving opportunities through reliability improvement.
• Maintain safe work practices and follow all customer site requirements.

• Bachelor’s Degree in Mechanical Engineering preferred, but not required. Equivalent technical or field experience strongly considered.
• Prior experience with rotating equipment, pumps, compressors, or maintenance/reliability preferred.
• Strong mechanical aptitude and ability to learn new systems and tools.
• Effective communication and teamwork skills; comfortable interacting with customer personnel.
• Ability to manage multiple priorities and complete tasks efficiently.
• Strong computer skills (MS Office required; SAP or equivalent systems a plus).
• CNC programming and machining knowledge a plus but not required.
• Valid driver’s license required.
• Willingness to work onsite in Beulah, ND five days a week.

**Note: We will train the right candidate on mechanical seals and John Crane products.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)