Seasonal Customer Service Consultant na L'Oréal

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.  Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.  We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.  ROLE PURPOSE The Seasonal Customer Service Consultant is responsible for delivering the Aesop customer experience through our digital customer service channels through supporting the core Customer Service Team in key service and care inquiries during peak trading times. This is a hybrid role that requires in-office presence 3 days a week. This is a contract role with an end date of December 30, 2025. PRIMARY RESPONSIBILITIES Engage with training to a establish comprehensive knowledge to service customers via Aesop’s digital customer service channels.  Proactively engage with Aesop.com, to better understand the services offered online, in order to deliver a seamless experience to our customers. Engage with resources and tools such as knowledge centers and internal newsletters to efficiently deliver consistent, accurate and up to date information to our customers. Execute key recovery processes and operations by navigating various systems. Positively engage with the implementation of new systems and processes to optimize productivity and streamline workflows. Commit to being constantly risk aware across all forms of communication by adhering to both L'Oréal's and Aesop’s compliance obligations. Appropriately determine when to escalate an issue and proceed by contacting the relevant departments in a concise and timely manner. In accordance with Aesop guidelines and service expectations, respond to customer service inquiries across all channels including, and not limited to email, chat, and phone.Swiftly identify the customer’s core contact reason, provide clear and considerate resolution, resulting in customer satisfaction and loyalty. Self-manage time and tasks in a manner that will optimize the collective productivity of the team. Actively engage in ongoing coaching and formal trainings.Engage in relevant data and service expectations to relate to own and team’s performance through key performance indicatorsContribute and foster a culture of positive teamwork by regular attendance of team meetings, participation in organized group activities and supporting peers by sharing and exchange of information. Fosters and engages with the team learning culture by seeking out and providing feedback to all team members to improve performance and drive personal growth.  KEY REQUIREMENTS & QUALIFICATIONS  Work experience in customer care or customer support environment Proven ability to handle multiple systems and efficiently execute operational processes  Proven ability to handle e-commerce related issues e.g. missing/delayed orders, service recovery mechanics Demonstrated ability to work autonomously, make decisions, and manage workload Working knowledge of customer support systems, not limited to Salesforce Working knowledge of computer software i.e. Excel, Word, Teams Excellent communication skills Excellent problem-solving and de-escalation skills Time management and task prioritization skills Ability to discern what tasks can be completed by self or are required to escalated for resolution Aesop product knowledge or skin care knowledge is a plus Service or Retail Experience highly preferred What's On Offer  We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. The pay rate for this position is $25.00/hr Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey. Candidatar-se agora