One-Stop Operator Manager na KRA

SUMMARY:   While delivering innovative solutions, exceptional service and trusted results, the One-Stop Operator (OSO) provides day-to-day program operations, oversight, performance and financial management related to contracted services. The OSO is also responsible for specifying, implementing, and continuously improving robust and efficient business processes that will provide excellent customer service and deliver positive performance outcomes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Provides overall coordination for One-Stop contractors/partners programs and services.
• Oversee OSO assignments, as well as the quality and maintenance of required electronic records and/or files.
• Serve as a liaison to partners, prospective employers, training programs, and the participants.
• Establish and maintain positive working relationships with funders, employers, state and local partners, agencies, organizations and businesses within the community.
• Participates in Public Relations outreach and Rapid Response events as needed
• Perform leadership, program direction, and operational guidance to staff. 
• Ensure maintenance of a tracking system to ensure outcome goals are monitored and achieved. 
• Conduct cross training and other events to promote relationship building between the various offices, divisions, and partnering agencies. 
• Evaluate assigned employee performance, prepare performance appraisals, and recommend and document disciplinary action. 
• Attend various meetings, trainings, seminars, and workshops as appropriate. 
• Responsible for ensuring that management team and staff are implementing and participating in consistent compliance with KRA operational policies and procedures assigned to each staff member; monitoring and verifying OLC course compliance; promote quality service standards and procedure compliance. 

• Work with the Contracts and Budget Services Team to Provide fiscal oversight of the monthly budget and costs related to the contracts. 
• Review and approve timesheets and expense reports for accuracy and completion
• Provide other related duties as required and directed.
• Other duties as assigned.

 QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

CORE COMPETENCIES: 

• Demonstrated experience with performance driven metric environments.
• Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business.
• Demonstrated competencies in communication, strategic planning, problem solving, financial management and team leadership.
• Experience working with adults in the workforce system and those disconnected from services.
• Knowledge of administrative policies and practices governing workforce development programs, customers and challenges.
• Superior communication skills — oral and written. 
• Strong interpersonal and staff management skills. 
• Strong project time management, customer service, and organizational skills.
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.

• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks in a timely manner, which may include working additional hours and / or over the weekend as needed. 
• Strong presentation skills.
• Must be resourceful and able to work independently as well as in a team setting.
• Travel approximately 20%.

EDUCATION and/or EXPERIENCE: 

• Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience. 
• Experienced with process improvement and Quality Assurance. 
• A minimum of five years of experience in leadership / management and operations of employment and training programs or equivalent industry types.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook) and ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, project and time management, customer service, organizational skills and communication skills, both oral and written required. 

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.