Manager, Transport Spectator Parking, FIFA World Cup 2026 na FIFA Careers
FIFA Careers · Miami, Estados Unidos Da América · Hybrid
- Senior
- Escritório em Miami
THE POSITION
The role involves pre-tournament planning, coordination with internal and external stakeholders, technical integration into the FWC26 App, sales monitoring, reconciliation, and active operational support during the tournament period. This position requires strong organizational, analytical, and communication skills, with the ability to work in a fast-paced, dynamic environment.
The main responsibilities and oversights of the Spectator Parking Manager for the FIFA World Cup 26™ include:
- Assist with analysis of spectator parking inventory and develop parking allocation strategies for select Host Cities.
- Coordinate internal reviews and stakeholder inputs to finalize spectator parking solutions.
- Track and manage parking sales performance in collaboration with JustPark.
- Lead the development and documentation of Standard Operating Procedures (SOPs) for spectator parking within the Transport (TPT) department.
- Liaison with JustPark to ensure operational excellence and develop training programs between JustPark and Stadium staff.
- Collaborate with internal Functional Areas (FAs) to address spectator parking-related inquiries and requests.
- Ensures adequate staffing levels are developed and maintained during tournament time in Spectator Parking areas at each of the Stadiums.·
- Coordinate integration of spectator parking features and validations into the FWC26 App, working with internal IT teams and third-party vendors. ·
- Ensure the Spectator Parking Customer Service Statement of Work (SOW) is developed and executed effectively by the vendor.
- During Tournament time, provide operational support from within the Transport Operations Center (TROC).
- Resolve live issues in coordination with Venue Business Strategy, Venue Transport Managers and Stadium Teams.
- Manage Point-of-Sale (POS) devices at each stadium to support on-site operations.
- Assist with nightly reconciliation and settlements in coordination with the Venue Business Strategy team.
- Support ad-hoc operational needs related to spectator parking logistics, communications, and tracking.
YOUR PROFILE
Education & Qualifications
- Bachelor’s Degree in Transport, Civil Engineering, Project management, Event Management, Major Sport events or a combination of education and experience relating to position.
- Master’s Degree is an additional asset
- 5+ years of experience in working in a mega-event environment or large-scale event operations, transportation, parking operations, or related field.
- Strong analytical and organizational skills; able to interpret sales and operational data to inform decision-making.
- Familiarity with smart parking systems, app integrations, or transportation technologies.
- Experience in planning and delivering a transport parking operating within a venue transport related role at a major event.
- Experience working in multi-functional event organizations and in dynamic and fast-paced environments.
- Proven experience managing vendors and coordinating across multiple stakeholders.
- Experience of leading a team and proven project delivery experience
- Must possess a valid driver’s license.
- Intermediate knowledge of administration and management principles
- Ability to work long hours and adapt to a high-pressure tournament environment.
- Passion for delivering exceptional spectator experiences.
- Background in customer service operations or live event control centers.
- Fluent in English (written and spoken)
- Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools; familiarity with parking platforms, apps, and digital POS systems
- Stadium technology parking schemes