IT Support Technician na North Orange County ROP

The IT Support Technician plays a key role in delivering frontline technical support for classroom and instructional technology across more than 25 remote school sites. This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, mobile devices, smart devices, and classroom equipment. The technician ensures timely resolution of help desk tickets, provides direct support to instructional staff, and may participate in an on-call rotation to maintain service continuity. Occasional evening support may be required to accommodate classroom schedules and ensure uninterrupted instructional operations.

LICENSES AND CERTIFICATES: - The incumbent is required to maintain a valid Class C or Class 3 California driver’s license and acceptable driving records to perform deliveries or travel to various facilities.

EDUCATION, EXPERIENCE, & TRAINING: - A high school diploma or general education degree (GED). - One (1) or more years of experience in desktop support, IT help desk, or an information services and technology support-related role. - Technical certification(s) (e.g., CompTIA A+, Google IT Support, Microsoft MCP) are desired. - Experience in an educational or public sector environment is desired.

PHYSICAL AND MENTAL REQUIREMENTS: The following physical and mental requirements described are representative of those that must be met by an employee to successfully perform the essential functions of employees assigned to this position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of this position. Physical Demands While performing the duties of this job, employees are regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel, or operate computers and standard office equipment; reach with hands and arms from the waist to at or above shoulder level; bend, stoop, push, pull, grasp, squat, kneel, and twist to open file cabinet drawers, and lift up to fifty (50) pounds from ground, waist, and chest level; travel over uneven terrain that may include gravel, dirt, or stairs. Specific abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental Demands While performing the duties of this job, an employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and difficult office administrative problems; observe and interpret people and situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with administrators, staff, teachers, partner district personnel, governmental agencies, and others encountered in the course of work. WORK ENVIRONMENT: The following work environment characteristics described are representative of those an employee may encounter while performing the essential functions of employees assigned to this position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. Employees in this position typically work in an office or school environment that is clean, generally hazard-free, has minimal and noise or temperature variations, and is moderately paced with moderate to high pressure. The employee may need to occasionally travel or work evenings and weekends to complete or participate in work-related assignments and events. NONDISCRIMINATION IN EMPLOYMENT (Board Policy, 4030): The Governing Board is determined to provide ROP employees, volunteers, and job applicants with a safe, positive environment where they are assured of full and equal employment access and opportunities, protection from harassment or intimidation, and freedom from any fear of reprisal or retribution for asserting their employment right under the law. This policy shall apply to all ROP employees and, to the extent required by law, to volunteers and job applicants. No ROP employee shall be discriminated against or harassed by any coworker, supervisor, manager, or other person with whom the employee comes in contact in the course of employment, on the basis of actual or perceived race, color, national origin, ancestry, religious creed, age, marital status, pregnancy, physical or mental disability, medical condition, genetic information, military and veteran status, gender, gender identity, gender expression, sex, or sexual orientation or his/her association with a person or group with one or more of these actual or perceived characteristics, at any ROP site and/or activity.