Client Care Coordinator na Southeastern Integrated Care

Summary:  

The Client Coordinator keeps Southeastern Integrated Care client flow, business operations and activities organized and moving forward. The person that functions in this role must be an energetic, self-starter who can recognize where processes can be improved and who can take the initiative to improve them. This position is responsible for providing client and administrative support to enhanced services programs, assuming reception and phone duties.

Essential Duties and Responsibilities: 

• Assumes client flow, reception duties, greets the public and refer them to appropriate staff members, answer phone, route calls, and take messages, 
• Alongside Intake Coordinator ensures complete and accurate registration, including patient demographic and current insurance information.
• Collaborates with Clinical Operations Director and Referral Coordinator to assure all referrals are accurately assessed and started in the appropriate level of care in a timely fashion
• Coordinate with referral sources to reengage clients who missed appointments
• Assists in the maintenance and/or modification of client data collection in the agency EHR system to ensure information remains as up-to-date as possible.
• Serves as the primary point of contact for internal and external constituencies on all matters pertaining to the office and client flow.
• Supports the service line functions of the program to include intakes, utilization reviews,  authorizations/verification of insurance, referrals, and team schedules.
• Assists in the maintenance and/or modification of client data collection in the agency EHR system to ensure information remains as up-to-date as possible. This includes but not limited to patient demographics (phone number, emergency contact, mailing address, employment information, etc)
• Provides a bridge for smooth communication between internal departments; demonstrating professionalism and client support. 
• Assist in registering new patients and assisting patients with access to their patient portal.
• Assists in the maintenance and/or modification of client data collection in the agency EHR system to ensure information remains as up-to-date as possible. This includes but not limited to patient demographics (phone number, emergency contact, mailing address, employment information, etc)
• Assist in registering new patients and assisting patients with access to their patient portal. 
• Manages all inbound and outbound mail;
• Maintains lobby and front desk area, keeping it clean and free from clutter;
• Updates and maintains mailing lists;
• Maintains appropriate interpersonal relationships with employees, peers, and consumers;
• Receives and screens visitors and/or telephone calls, providing general and specialized information; 
• Researches and responds to requests or refers complaints and requests to other staff when warranted;
• Manages all necessary administrative and office management tasks;
• Mentors new team members;
• Designs, organizes and maintains specialized and custom forms, records, reports, files and logs to support technical work processes in areas of assigned responsibility; 
• Schedules assigned appointments, meetings and conferences; 
• Reviews all documentation for accuracy, neatness, and compliance with necessary processes and procedures;
• Coordinate with referral sources to reengage clients who missed appointments
• Other duties as assigned.

Supervisory Responsibilities:

This position does not oversee staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High school diploma, GED, or equivalent;
• Minimum 2 years in a clerical or administrative role;
• Knowledge of healthcare and clinical terminology, regulations, and best practices;
• A combination of education and experience may be acceptable.
• Bachelors degree preferred

Required Skills/Abilities

• Ability to problem solve and work both independently and in a team;  
• Excellent communication and organizational skills;  
• Demonstrated proficiency with Microsoft Office/Google Workspace applications;  
• Ability to maintain confidentiality;
• Sensitivity to the needs of persons with MH/SA/DD concerns;
• Ability empathetically interacts with beneficiaries and their families.
• Intake training
• Insurance verification and submission training 

Certificates, Licenses, Registrations

N/A 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in an office environment, with a moderate noise level. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Movements including but not limited to prolonged periods of sitting at a desk and working on a computer, occasional standing, walking, bending, and reaching are required. 
• Regularly required to use hands to handle or feel; talk; see; and/or hear. Specific vision abilities required by this job include close vision and color vision.
• Must be able to lift up to 15 pounds at all times.

Ethics And Compliance Responsibilities of All Employees

 No employee, supervisor or manager of Southeastern Integrated Care has the authority to direct any other employee to do anything that violates company policies; local, state, or federal laws or regulations; or the standards found in the Southeastern Integrated Care Code of Conduct. Southeastern Integrated Care will take prompt action up to and including termination of employment on the first offense for failing to comply with these policies, laws, regulations, and standards and/or failing to report conduct which violates these policies, laws, regulations, and standards. Southeastern Integrated Care. delivers high quality, safe and caring support services to individuals in a variety of settings. Commitment to quality is paramount, and the culture also endorses growth and development, sound fiscal management, and strong adherence to a Corporate Compliance Plan and the Code of Ethical Conduct. Southeastern Integrated Care focuses on complying with all Federal, State and Company regulations and eliminating waste, fraud, and abuse. This includes but is not limited to, ethical billing practices and the preservation of individual and public property and monies.