- Junior
- Escritório em Bristol
The role will be responsible for the accurate submission of bills to clients, query resolution and identifying areas of improvement whether process or training.
Key Responsibilities
- Ensuring client guidelines and specified timescales are met as well as firm policies are followed during the submission process.
- Checking approved bills against the e-billing platform's approval form to ensure accuracy and feeding back for resolution where incorrect and submission of approved bills to claims handler.
- Ensuring individual bill status's are kept up to date at all times and that the end to end process is achieved within allotted timescales.
- Attend weekly 1-2-1 meetings with Team Manager to discuss success's and any sticking points preventing the loading of invoices.
- Monthly meetings with client relationship partners to discuss any issues preventing successful completion of process.
- Internal and external query resolution meeting set SLAs.
- Providing feedback to E-Billing Team Manager on process changes or training requirements to ensure effective end to end processing.
- Providing regular updates to the E-Billing Team Manager and key stakeholders on volume stats.
- Assisting on any project based tasks where accuracy and attention to detail are paramount.
Skills, Knowledge and Expertise
- Experience of working in an e-billing function in a law firm environment is highly advantageous.
- Exceptional attention to detail.
- Strong communication skills.
- Ability to be productive without oversight.
- Proactive approach to problem solving.
