26-38 Public Services Library Technician – University Libraries na West Chester University, PA

About the Department

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s University Libraries invites applications for the position of Public Services Library Technician. The hours of this position are Monday to Friday from 7:15am to 3:45pm with alternate work schedule during breaks, intersessions, and winter and summer sessions.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance;  along with many wellness programs; generous retirement plans; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The University Libraries empower intellectual exploration through building connections, collections, and community.    As an active partner in the University’s academic programs, the libraries are a major contributor to WCU’s core mission of student success. The faculty members serve as both instructors of information literacy and stewards of library resources. The staff members support the operation of the libraries whether it be assisting patrons at help desks, making the various library resources ready for patron use, or providing access to library technology. 

Reporting to the Director of Public Services, the Public Services Library Technician supports library spaces and initiatives to promote engagement, collaboration, and a culture of care for West Chester University students and the campus community. This position works collaboratively with faculty and staff to ensure quality service at Help Desks; supports the Innovation Media Center (IMC); maintains the lending of non-traditional library items; and opens the library as scheduled. 

The ideal candidate will demonstrate customer service experience, excellent verbal and written communication skills; the ability to work collaboratively; strong project, time management and problem-solving skills; experience working with college student employees; and experience utilizing Springshare Libcal and Libguide modules or similar room booking and web editing applications. 

Responsibilities include:

• Staff Library Help Desks to assist with informational, directional, and item inquiries and circulate library materials using current library software
• Assist with the basic maintenance of printers, scanners, and other library equipment
• Maintain library spaces through activities such as attending the Library Spaces Team meetings, managing the room booking system and monitoring space reservation requests, updating library space-related webpages, preparing spaces for events and other activities, and connecting with other campus offices to provide services and resources through established partnerships
• Participate as a member of the Emergency Preparedness Team
• Create brief catalog records in the library service platform for non-traditional library items, such as lockers, sensory items, and supplies and maintain inventory
• Perform production services tasks including large format printing, lamination, comb binding, and 3D printing
• Provide guidance with the use of makerspace technology and tools
• Assist with IMC-related events and programming
• Direct and delegate tasks to Library Assistants and student employees
• Opens and/or closes the building or service desks as scheduled
• Other duties as assigned

Position Duties

• Four years of library-clerical work including two years of advanced library clerical work comparable to the Library Assistant II, and graduation from high school OR
• Two years of advanced library clerical work, and an associate degree or equivalent training with major course work in library science OR
• A bachelor's degree

Required Knowledge, Skills & Abilities:

• Knowledge of library techniques, procedures, and working tools used in accessioning, cataloging, circulating, and maintaining library materials
• Knowledge of the methods and procedures used in bibliography preparation and the use of library research materials
• Knowledge of reader comprehension and interest levels of library patrons
• Skill in the application of the techniques and procedures used in cataloging
• Ability to apply library methods and principles in circulation and providing reader services
• Ability to establish and maintain effective working relationships with other library personnel and the public

Minimum Qualifications

• Experience using Alma or related library service platforms
• Experience using Springshare or related applications
• Customer service experience
• Excellent written communication skills
• Microsoft 365 experience
• Experience working with college student employees

Other Qualifications

Candidates should apply online at https://www.schooljobs.com/careers/wcupa. A cover letter and resume are required for consideration. Incomplete applications will not be reviewed.

Review of applications will begin immediately and continue until the position is filled. 

Applicants must successfully complete the interview process to be considered as a finalist. All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University’s educational mission. West Chester University is an Affirmative Action – Equal Opportunity Employer.