- Senior
Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound!
Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.
Technical SAP Delivery Lead
Apiphani, Inc.
Location: Remote (U.S. Based)
Employment Type: Full-time
Citizenship Requirement: U.S. Citizen residing in the United States
Experience Level: Senior (10+ years)
Overview
Apiphani, Inc. is seeking an accomplished Technical SAP Delivery Lead to oversee managed services engagements supporting the technical management of large and complex SAP estates. This individual will be a key member of Apiphani’s delivery leadership team, ensuring operational excellence and maintaining trusted advisory relationships with regulated clients operating in high-compliance industries.
The ideal candidate combines deep technical expertise in SAP technology management with polished communication skills, strategic business insight, and a proven record of managing client-facing managed services engagements.
Key Responsibilities
- Lead the technical delivery and service management of SAP managed services engagements across multiple client environments.
- Serve as the primary point of contact for executive and technical stakeholders within regulated client organizations.
- Oversee teams providing SAP Basis, system monitoring, cloud hosting, performance optimization, and lifecycle management.
- Lead and manage a rapidly expanding team of technical managers and frontline engineers, fostering a culture of collaboration, accountability, and growth.
- Work closely with the product development team to enhance and deploy proprietary solutions that improve both delivery efficiency and client experience.
- Translate complex technical situations into clear business and operational narratives for non-technical stakeholders.
- Ensure SLAs, compliance requirements, and service quality indicators are consistently met or exceeded.
- Drive ongoing service improvement initiatives, focusing on proactive issue prevention and innovation in managed support models.
- Collaborate with Apiphani’s solution architects and leadership to scale delivery capacity and efficiency across engagements.
- Mentor technical staff and promote cross-team knowledge sharing and professional development.
- Contribute to proposals, account plans, and governance forums as a trusted advisor on SAP technical strategy.
Required Experience and Qualifications
- Minimum of 10 years’ experience in SAP technical delivery and managed services leadership.
- Hands-on background with legacy SAP technology stacks (On-premise S/4HANA, ECC, BW, Solution Manager, etc.), Cloud ERP engagements and technologies (PCE S/4HANA, BTP, Cloud ALM, etc.) and managed cloud operations (AWS, GCP, Azure, or private cloud).
- Demonstrated success managing multi-year managed service engagements for enterprise-scale SAP estates.
- Expertise in service governance, incident management, and technical operations in regulated industries (e.g., A&D, Life Sciences, Energy, Finance).
- Applied knowledge of ITIL best practices and experience working with major ITSM platforms such as ServiceNow.
- Strong client relationship management and executive communication skills.
- Business acumen to balance delivery obligations with account growth and retention objectives.
- S. citizenship and current U.S. residence required.
Preferred Qualifications
- Experience with automation, observability, or AI-driven monitoring in SAP landscapes.
- Familiarity with Basel III, NERC SIP, ITAR, or other regulatory compliance frameworks.
- PMP, ITIL, or SAP certifications in relevant technical domains.
- Prior experience in a consulting or managed services provider environment.
About Apiphani, Inc.
Apiphani, Inc. delivers advanced SAP managed services and digital transformation solutions to clients operating in highly regulated industries. Our teams combine deep industry expertise, innovative automation, and disciplined delivery to maintain our commitment to 100% service uptime. We value technical excellence, integrity, and a client-first philosophy that prioritizes long-term success over short-term gain.
Company Benefits
- Medical/dental/vision - 100% paid for employees, 50% paid for dependents
- Life and disability - 100% paid for employees
- 401K - 3% contribution, no employee contribution necessary
- Education and tuition reimbursement - up to $50K annually
- Employee Stock Options Plan
- Accident, critical illness, hospital indemnity benefits offered through our providers
- Employee Assistance Program
- Legal assistance
- Paid Time Off - up to 6 weeks per year
- Sick Leave - up to 2 weeks per year
- Parental Leave - up to 12 weeks
