The Coalition for the Homeless is the nation’s oldest advocacy and direct service organization helping the homeless population. To assist its 80+ employees in meeting those needs, the Coalition supports a dynamic, heterogeneous network from its downtown New York headquarters. As a member of the Coalition’s Information Technology Department, the Network Administrator is responsible, under the supervision of the IT Manager, for troubleshooting, resolving, and maintaining most of the day-to-day technology issues. He or she is the first tier of support when it comes to the computers, printers, phones, software, and networking components of the Coalition’s technology environment.
The Network Administrator shall:
1. In conjunction with the Director of Operations and Technology and the IT Manager, form a cohesive team that responds to the technology needs of the organization.
2. Continually monitor and report on the general health and status of network components such as Servers, Desktop computers, Internet circuits, Firewalls, and Data Backups on a daily basis.
3. Administer account management for Active Directory, local applications, cloud (SaaS) applications, VoIP (telephone) extensions, Facility Access Control systems, and any other credentials-based applications.
4. Maintain adequate supplies for all desktop and network printers; troubleshoot printer problems such as paper/staple jams; assist with special print jobs (duplex printing, special stock, poster printing, etc.).
5. Maintain contact with all vendors, placing and following up on service calls as necessary.
6. Troubleshoot wireless devices, including smartphones and tablets.
7. Assist with onboarding/offboarding of staff.
8. Assist users with all aspects of their desktop computers, including the use of Windows, Office applications, and all other software and devices.
9. Monitor security camera system; extract video logs as needed.
10. Keep detailed and accurate records for review and assist with creation of department documentation.
11. Perform all other duties as may be assigned by Director of Operations and Technology, IT Manager, Executive Director or designee.
Associate’s degree in a relevant discipline required; Bachelor’s degree preferred.
At least 2 years’ experience in a related position. Working knowledge/demonstrable skill of the following: Computer hardware; Windows operating systems (Windows 10/11, Windows Server 2008-2022); Office 2019 (Word, Excel, Outlook, Access, Publisher, PowerPoint); Adobe Creative Suite (Acrobat, Photoshop, Illustrator); MAC OS x, Internet and web design fundamentals; printer maintenance; networking fundamentals; telephony; audio/visual.
Some familiarity with co-location services, cloud computing, and SharePoint is welcome but not necessary.
The successful candidate must show great initiative, have good to excellent communications skills, be highly organized and thorough, and must have a calm and steadfast manner in high stress situations.
Other requirements: Ability to maneuver heavy equipment; a willingness to work with different populations; the desire to learn new technologies; and a friendly, customer-service-driven focus.
REPORTS TO: IT Manager
