Middleby Residential is a leader in luxury home appliances, showcasing its prestigious brands in immersive, state-of-the-art showrooms across the United States. These spaces serve as brand experience centers for homeowners, chefs, designers, builders, architects, and dealers. As the senior team member onsite, the Showroom Manager is responsible for managing all daily operations, leading the showroom team, ensuring exceptional customer experiences, and executing a wide range of events—from live cooking demonstrations to dealer and industry trainings. This person ensures that: products are displayed effectively; key visitors, budget and marketing targets are met. This role requires a polished professional who can provide hospitality-level service, operational leadership, and strong collaboration with sales, marketing, and culinary teams.
1. Showroom Leadership & Operations
- Serve as the senior representative and point of contact for all showroom activities.
- Maintain a premium environment aligned with the Middleby Residential brand.
- Oversee day-to-day showroom operations, cleanliness, scheduling, inventory of marketing materials, training standards and appliance readiness.
- Coordinate closely with district sales managers (DSMs), marketing, and event coordinators to ensure appropriate event attendance and budgeting both pre- and post-event.
- Train and supervise showroom staff to ensure consistent customer service, product training and operational excellence.
2. Customer Experience (Retail & Trade)
- Ensure all guests are welcomed—retail customers and trade professionals—with hospitality, enthusiasm, and expert guidance.
- Listen attentively to client needs and tailor the showroom experience accordingly.
- Provide product education and gather client information for follow-up by regional sales teams.
- Facilitate virtual showroom tours and live product demos via Teams or Zoom for remote clients.
- Support brand loyalty by offering resources such as spec sheets, literature, and promotional gift programs (e.g., cookware gifts).
3. Culinary Demonstrations & Education
- Coordinate and host live cooking demonstrations to help clients experience products firsthand.
- Schedule demonstrations for prospective buyers, existing owners, and culinary training sessions as appropriate.
- Support virtual cooking sessions hosted by showroom chefs for clients using their new appliances.
4. Sales & Dealer Support
- Support regional dealer relationships by coordinating and hosting sales trainings in partnership with DSMs and VPs.
- Manage logistics including agendas, catering (via BEOs), training materials, and event communications.
- Ensure training events are executed professionally and follow Middleby standards with minimal acceptable attendance and approved ratio of guests to MidRes employees.
5. Designer & Industry Events
- Collaborate with the Trade Liaison Team (TLT) to plan and execute trade events, such as: Designer training sessions (single or multi-day); Networking events with ASID, NKBA, IDS, etc.; National “Mains” events for design professionals.
- Cultivate regional trade relationships to include designers, architects, builders and landscape architects, sharing contacts and opportunities with sales and TLT.
- Ensure agenda, catering, special requirements, and follow-up are managed to the highest standard and work within MidRes budget and attendance standards.
6. External & Private Event Hosting
- Review and approve third-party requests to use the showroom space.
- Evaluate each event request based on alignment with Middleby’s brand and operational considerations.
- Coordinate logistics including availability, staffing, and culinary support as needed.
7. Display Management
- Maintain best-in-class showroom displays, ensuring new products are incorporated in a timely manner and on budget.
- Manage and optimize showroom displays to enhance customer experience and drive sales.
- Maintain inventory levels of sales enablement tools, finish samples, brochures and swag, ensuring accurate stock records and timely restocking.
8. Marketing
- Develop engaging social media content to draw in visitors from the region.
- Coordinate with marketing team to develop promotional strategies and showroom events.
