Information Technology Specialist I/II - IT Department na County of San Luis Obispo, CA

About the Department

The County of San Luis Obispo Information Technology Department is hiring an Information Technology (IT) Specialist I/II to join our Desktop Computer Support (DCS) team. This position will primarily provide support for the County Fire Department.

About the Opportunity

We are looking for multi-skilled candidates with technical support experience to support County Fire technical needs. The IT Specialist will work in a multi-faceted support role that requires a broad range of technical and interpersonal skills. This position is responsible to administer, monitor, maintain, and optimize the County Fire’s Mobile Data Computer fleet, station networking, and end-user devices.

The Department

The County of San Luis Obispo Information Technology Department (ITD) offers an exciting, fast-paced environment where exceptional performance is encouraged and rewarded. ITD consists of 78 staff within four (4) operational Divisions: Administration; Applications; Project Delivery; and Infrastructure & Operations. ITD resources are operated and maintained in a manner that supports high availability of services while minimizing risk of business interruption. ITD's focus is on developing a sustainable customer focused technology environment that enhances and improves the quality of technology services used by County departments for the benefit of all San Luis Obispo County residents, businesses, and visitors. This career opportunity provides candidates the exposure of working with all county departments; essentially 23 different industries. The County supports a work-life balance and hybrid work environment, provides a generous pension, and provides an outstanding community-oriented environment.

A Great Place to Live and Work

Located halfway between Los Angeles and San Francisco just off the Pacific coastline, approximately 283,000 people call San Luis Obispo County home. Our County’s natural beauty includes beaches, lakes, mountains, wetlands, and oak-studded hills. It is home to California Polytechnic State University, Cuesta Community College, Hearst Castle, two historical missions, a commercial airport, and a Mediterranean-like climate.  Residents rejuvenate themselves by enjoying the county's year-round farmers’ markets, wineries, public trails, and cultural events.

Click here, to learn more about the mission and accomplishments of the Information Technology Department. 
Click here, to read the full job description for Information Technology Specialist I/II. 

This recruitment may be used to fill future permanent, substitute, limited term, and temporary positions, both full-time and part-time throughout the County. 

Position Duties

Interpersonal competencies – the ideal candidate will be able to demonstrate the following interpersonal skills:

• Have a positive attitude with a “get it done correctly” the first-time mind set
• Have a high degree of self-motivation
• Have a passion for keeping technologies current and a willingness to learn new technologies
• Be able to implement a careful and meticulous approach to configuring complex IT systems
• Have strong analytic, problem-solving, and troubleshooting skills to avoid service interruption
• Be able to plan and execute work independently and as a team member
• Be able to prioritize and manage several tasks daily
• Be able to collaborate with others to solve problems, design solutions and implement changes
• Have strong verbal and written communication skills 
• Interact in difficult situations with a professional, thoughtful, and open demeanor

Technical Support Experience – the ideal candidate will have knowledge of and experience with supporting the following tasks and technologies:

• iPad fleet management
• In-vehicle installation best practices, including cable management and power
• Microsoft Office 365 online services including Exchange Online, Teams, and OneDrive
• Microsoft SharePoint Online websites

• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other systems.
• Perform hands-on fixes for assigned desktop computers and servers, including installing and upgrading software, installing hardware, configuring file backups, and configuring systems and applications.
• Record, track, and document the problem-solving process, including successful and unsuccessful decisions made and actions taken, through to final resolution.
• Communicate problems and issues to key stakeholders, including management, technical teams, and end users.
• Test software patches and perform post-resolution follow-up with customers to ensure problems have been adequately resolved.
• Coordinate with stakeholders to assess departmental application training needs and objectives.
• Participate in the design, development, and delivery of software applications, training programs, and individual classes.
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc.
• Create and deploy feedback mechanisms for end users; review results, make recommendations for support process improvement, and implement changes.
• Conduct research into software application products and services in support of development and purchasing efforts.
• Assist in implementing and advancing information security best practices and Countywide initiatives.
• May direct and/or provide guidance to junior members of the team.
• Maintains County standards for system hardware and software; documents system-related processes.
• Builds and maintains positive working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service.

Minimum Qualifications

A combination of education, training, and experience resulting in the required knowledge, skills, and abilities. An example of qualifying education and experience includes:

 
Information Technology Specialist I: Either A: An Associate degree from an accredited college or university in computer science, information technology or a closely related field AND one year of experience equivalent to Information Technology Technician.  OR B: Certificate in Information Technology (CIT) or equivalent AND two years of experience equivalent to Information Technology Technician.
 
Information Technology Specialist II: In addition to the above, one year of experience equivalent to an Information Technology Specialist I.
 

Licenses and Certificates

A valid CALIFORNIA driver license will be required at the time of appointment and must be maintained throughout employment.

Minimum Qualifications

Applications, including answers to supplemental questions, must be submitted online by the final filing date. Apply for this position at governmentjobs.com/careers/slocountyca. 

Most County recruitments require you to respond to supplemental questions as part of the application process. We recommend that you review these questions prior to beginning your application.

An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.

Final candidates will be required to have an in-depth background review performed before proceeding in the process. Please note that references will not be contacted until the end of the process. 

If you have questions or would like to discuss the opportunity further, please contact Human Resources at [email protected]. Confidential inquiries are welcomed.

For further information regarding the County of San Luis Obispo, visit our website at www.slocounty.ca.gov.

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