Operations Controller na Teletrac Navman

WHO IS TELETRAC NAVMAN

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.  

Teletrac Navman is a Vontier company.

Fluent Italian - Contact Centre Operator - Connected Services

Teletrac Navman Connected Services

With over 325,000 subscribers, we are accelerating, supporting and complementing the world of connected technology in the V2X space with our global integration, service, and technological expertise.
We provide Stolen Vehicle Tracking, EV Charging Support, Emergency Call and Breakdown Call services throughout UK, Europe, USA, Canada, Mexico, Australia and New Zealand.

Join the Connected Services Team – Leaders in Vehicle Security

Connected Services is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights.

Are you ready to accelerate your career with a company at the forefront of vehicle security since 1999? 

You could be an Italian speaking university graduate, a college leaver, or someone who is experienced in providing excellent telephone-based customer service.   

You bring your customer service skills, and we’ll train you on our systems and processes! Join our team and become a key player in making a difference to our customers.

What you'll be doing:
You'll work closely with a small team under the guidance of the Operations Team Leader providing direct communication with customers via telephone and email to provide unparalleled support and service.

Location:            This role is primarily based in Knowlhill, Milton Keynes; however, we are open to considering hybrid or remote working arrangements.
Hours:                  37.5 hours per week, Monday to Friday, 12:00 to 20:00, including bank/public holidays, and cover for absences as needed.
 
As a Contact Centre Operator, and using your fluent Italian language skills, your responsibilities will include:

• Providing exceptional customer service with a confident and effective approach to telephone communication.
• Responding promptly to system alerts and alarms.
• Managing customer theft notifications and documenting vehicle thefts efficiently.
• Pro-actively and calmly managing Emergency and Breakdown calls.
• Adhering to Alarm and Call Handling Service Level Agreements (SLAs).
• Undertaking various administrative tasks as necessary.
• Adhering to GDPR Regulations
   

About You:
You’ll be based within commuting distance to our office in Kents Hill, Milton Keynes and have full rights to work in the UK. 

To excel in this role, you will require: 

• Fluent Italian, both written and spoken
• Exceptional customer service expertise with a confident and effective approach to telephone communication.
• Proficient computer skills and the aptitude to master new software quickly.
• Eager to learn, develop, and adopt new skills and methods.
• Strong focus and prioritization skills, particularly in high-stress situations.
• A high level of attention to detail, particularly with literacy and numeracy.
• Be highly motivated, reliable and have a flexible approach.

Desirable attributes include:
Previous experience in an Operations Centre/Control Room/Call Centre
Solid geographical knowledge.

How we reward you: 
We recognise the importance of our staff and are committed to providing a supportive and rewarding work environment. You will find opportunities for personal growth and development within our company.

What's next:
We would love to hear from you if you're looking for a challenging role with the chance to make a significant impact.
If invited to interview, you will be provided with the full job description, and we’ll tell you more about our ways of working, benefits, and people development.
Interviews will be held over Teams video calls.

#LI-DL1    #LI-Hybrid  #LI-Remote    #FindYourPath    #FuelYourPassion

 

WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.  We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities.  At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!