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Office Specialist 2 na Oregon

Oregon · Medford, Estados Unidos Da América · Onsite

US$ 41.148,00  -  US$ 55.464,00

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Initial Posting Date:

10/13/2025

Application Deadline:

10/28/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Office Specialist 2

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Love helping people and keeping things organized? Join a team that values your attention to detail and your heart for service! Apply today for this Office Specialist 2 and be the connection that helps our communities access vital services.

Summary of Duties

As an Office Specialist 2, you will:

  • Work at a fast-paced reception desk and front office area to answer phones and greet the public. Provide information about services available. Ask clarifying questions to determine the best person to receive phone calls, assist consumers or refer to other community service agencies. Assist people calling in via the Relay.

  • Assist applicants with electronic applications and paperwork, checking for accuracy and completeness. Answer applicant questions regarding community programs and resources.

  • Issue EBT cards and execute EBT process accurately including narration in case and appropriate electronic coding. Maintain logs and reconcile issuances daily.

  • Provide temporary medical cards for clients as requested.

  • Review applications, SSD 736 In-Home Services Enrollment, and I-9 form, for completeness, determining the need for additional information.

  • Keep the reception area neat and clean; replace brochures and informational materials. Order to maintain supplies of such. Put up closure notices for holidays. Monitor lobby activity and building access; do not allow unknown persons into the work area and alert the supervisor of any disturbances in the reception area immediately.

  • Create Plan of Care lines for in-home contract agencies payments. Process prior authorizations for Home Delivered Meals Program, Emergency Response Systems and Community Health Supports RN (CRNs) payments.

  • Gather, sort, prepare all incoming and outgoing office mail. Upload and create tasks in ONE for incoming mail. Process undelivered returned mail, notify workers and resend returned mail to clients when appropriate.

  • Accurately receipt-in all money submitted to the branch office and process appropriately.

Minimum Qualifications

  • Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. Or

  • An associate degree in any field. Or

  • An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

  • Experience maintaining a high level of accuracy and attention to detail while working independently. 

  • Experience communicating with people from different backgrounds, listening carefully to what they say, and asking questions to get clear and complete information.

  • Experience working effectively in a team environment, contributing to group goals.

  • Experience acting without being directed to, working towards organizational or team goals.

  • Experience effectively managing priorities and resources to prepare for upcoming or repetitive work.

  • Experience using sound judgement to identify successful solutions to problems.

Working Conditions

  • Duties for this role will be performed in an office setting.

  • The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.

  • You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.

  • Quick decision-making may be necessary to ensure the safety of yourself and others.

  • This position works primarily at a desk in a general office environment and has very limited physical exertion.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

  • Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.

  • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

  • Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

  • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

Employment Preference

Veterans’ preference

General Information

  • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

  • This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

Please include the job requisition number: REQ-188921.

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