- Professional
- Escritório em Chennai
Overview:
- Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
- Conduct audits, analyze performance metrics, and identify gaps in service delivery.
- Collaborate with vendors and internal teams to implement corrective actions and process improvements.
- Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
- Prepare quality reports and support continuous improvement initiatives across telecom operations.
- Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
- Conduct audits, analyze performance metrics, and identify gaps in service delivery.
- Collaborate with vendors and internal teams to implement corrective actions and process improvements.
- Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
- Prepare quality reports and support continuous improvement initiatives across telecom operations.
- Monitor and evaluate telecom operational processes delivered by outsourced partners for quality and compliance.
- Conduct audits, analyze performance metrics, and identify gaps in service delivery.
- Collaborate with vendors and internal teams to implement corrective actions and process improvements.
- Ensure adherence to SLAs, regulatory standards, and customer experience benchmarks.
- Prepare quality reports and support continuous improvement initiatives across telecom operations.
