- Escritório em Manchester
Totaljobs is a leading online job board in the UK dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the UK’s job market, we had a key role in facilitating millions of job placements across various sectors and industries.
We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market.
Job Description:Join our team and you’ll be responsible for providing the highest level of service to the internal and external customers of the Totaljobs Group, who will share our dedication to connecting great candidates with great jobs. The role sits within the Quality Assurance department and focuses on the automated jobs process. Core elements of the role focus on Feed Management; Job board management; Client Contact; Troubleshooting and Spider Management. Working in the Customer Service department, you will play a vital role as we reimagine the labour market to make it work for everybody.
Your responsibilities:
- Assist a network of Sales teams and their clients to provide a consistent, reliable and positive user experience Taking charge of the automated job process in an efficient manner to achieve team SLAs;
- Be a direct point of contact for any XML posting and 3rd party CVDB queries;
- Liaise directly with 3rd party providers, clients and internal stakeholders to ensure their expectations are met within the terms of the process;
- Troubleshoot and aim to provide a first-time resolution for any and all queries;
- Experience working with and troubleshooting XML data;
- Knowledge of Microsoft packages such as MS Word, Excel and Outlook;
- Proven track record of working to team and individual targets, including SLAs;
We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:
- 29 days holiday allowance + bank holidays
- Private medical and dental healthcare
- Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
- 24/7 Employee Assistance Programme
- Life Assurance Cover
- Cycle to work scheme
- Hybrid working model (3 days working from the office)
- Volunteering days
- and you can bring your dog to the office on Mondays!
Our commitment
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:
- Armed Forces Covenant: Silver Award, Employer Recognition Scheme
- EcoVadis: Bronze Award
- Fertility Friendly Employer, accredited by Fertility Matters at Work
- RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
- Stonewall: Gold Award
- Stonewall: Top 100 Workplace Equality Index (85)
