- Junior
- Escritório em Bicester
:
JOB DESCRIPTION
Scope
Sell product and provide an excellent service to clients
Be an ambassador of the brand
Ensure that every client is treated according to the DG expectations
Tailor the clients experience in order to elevate their experience and impression of the brand
Key Accountabilities
Ensure the achievement of the sales goals, enhancing and developing the business
Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony
Drive individual KPI goals:
- guarantee cross and up-selling of products for all product categories available in the store
- build long lasting relationships with the clients
- constantly update the Client Book information and use its contents to drive business
- contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
- ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client
Uphold grooming standards in accordance with the DG procedure
Assist in merchandising and maintenance of the shop floor
Uphold housekeeping standards in all areas of the store
Able to maintain the visual display of the products
Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment
Understand and follow all company policies and procedures related to sales and service
Ensure security awareness through client approach and service
Perform other duties as directed
Remain up to date on current trends
Be engaged in social network
Knowledge of
• Products, including Jewellery
• Client Ceremony
• effective sale techniques
• store’s KPIs
• company’s procedures
• guidelines and parameters of Visual Merchandising and of the store's layout
• how to replenish and clean the store
• how to carry out sales transactions at the cash register
• CRM system
Competent User in English
Passion for Social Network
Teamwork
• Influencing and selling
• Interpersonal skills
• Client orientation
• Stress tolerance
• Adaptability
