Training Customer Excellence Manager (Belper, GB, DE56 1JT) na Vaillant Group U.K. Ltd.

What we achieve together

• Lead and develop a high-performing customer experience team, fostering a culture of excellence and accountability.
• Manage customer bookings and enquiries via phone and email, ensuring a seamless and professional experience.
• Collaborate with internal stakeholders to promote training offerings and increase customer engagement.
• Analyse customer data and feedback to drive improvements in satisfaction, loyalty, and complaint resolution.

• Work closely with other departments to align service strategies and enhance the customer journey.

• Oversee front-of-house interactions and coordinate with Facilities to ensure a welcoming and well-maintained training environment.

What makes us successful together

• Previous experience in customer service management is essential for applicants, ideally within a remote or multi-site environment.
• Proven experience leading teams successfully and an of how to motivate and develop people to deliver exceptional resuults.
• You are confident using CRM systems and customer service software, and you apply data-driven insights to improve performance.
• Confidence in promoting training or educational offerings is beneficial, as is familiarity with service excellence frameworks.
• You maintain composure in fast-paced settings and consistently demonstrate a customer-centric mindset.
• You communicate clearly and work effectively across departments to deliver a unified customer experience.

What you can count on

• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities. 
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.  
• We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP).
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
• We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
• Our onsite Bistro and Coffee Bar are great places to enjoy social time with colleagues. They provide comfortable seating, healthy subsidised meal options and refreshments during the day.