C4C Techno- Functional Analyst

The C4C Functional Analyst will be responsible for the technical delivery and solutions in the integration points in C4C. This person must be both a functional and technical competent with sound knowledge and understanding of C4C & Integration processes and sub-processes within C4C. The candidate should have hands-on experience in C4C system design and configuration.

List of key responsibilities

Execution: The C4C Functional Analyst will participate and drive certain execution activities including but not limited to:

Implementation of C4C

• • Functional expertise of business processes, master data, transactions & configuration knowledge in the following areas: Sales, Service, Marketing
  • Experience in Business Roles configuration.
  • Experience in Workflow Rules.
  • Experience in Replication of Master Data
  • Project scoping /Code list Mapping / Transport management
  • Web Service monitoring / Error handling / Trouble shooting.
  • C4C Sales - Configurations of Lead, Opportunity, Quote, Sales Order.
  • C4C Service - Configuration Service Request, Service order, confirmation, billing, service contracts, warranty, complaints, etc...
  • Hands on Scoping & Fine tuning, User management, Organization management, Job definitions, Personalization, workflow rules, Approval processes, Business roles, offline sync settings, Business roles, Reports and dash boards.
  • Responsible for C4C Quarterly release manual testing and MAT (Market Acceptance testing) on new changes.
  • Extensively involved in Change requests, preparation of Functional specifications, co-ordination with SAP Developments teams, testing on customs objects.

Technical Experience 

• • Experience in extending Standard Business Objects and developing Custom solutions using the SAP C4C SDK (ABSL, BODL, UI Designer)
  • Experience in ABSL scripting and Knowledge on Ruby scripting
  • Experience in integration flows between SAP C4C and SAP Systems, Experience in Integrating Non-SAP systems with C4C
  • Good knowledge of Communication Scenarios and Communication arrangements
  • Experience in simulating both REST and SOAP Services using SOAP UI / Postman tools
  • Familiar with Standard OData services and must have ability to create Custom OData Services
  • Experience in Customizing the Standard UI screens using SDK.
  • Good debugging, tracing, and dump analysis skills
  • Experience in Mashups, PES, Embedded Component, Data Workbench, Mass Data Run, Extended BO, OVS, Code List, enhancing data sources using SDK and Workflows
  • Experience in Patch Deployment Process across tenants
  • Good Knowledge of Sales and Service Cloud implementations
  • Create and maintain technical specifications from business requirements
  • Experience in creating custom web services using SDK
  • Experience using Enhance implementation in C4C SDK
  • S4/Hana and C4C V2  would be an added advantage.

Knowledge Base – Work with functional teams to ensure knowledge articles are being created to help streamline support of our integration with our quote to Cash and commercial internal and external systems

• Testing & Support – Lead 

• • Creation & Deployment of the Test Strategy and Master Test Plan
  • Manage the testing and assure they follow the test processes, procedures, and standards.
  • Drive improvements of team and assure compliance to (Nestle) Standards and Guidelines.
  • Drive Defect Management process and follow up on Test Incident resolutions.
  • Manage the testing activities according to plan: such as preparation, creation, execution - and closure of the test activities.
  • Responsible that test deliverables meet the quality criteria of Nestle Test Excellence.
  • Managed the daily Test Instance Progress and communicated the Nestle stakeholders
  • Organized weekly governance meeting with Nestle stakeholders and review meeting with supply chain teams
  • Coordinated with teams in supply chain process area and driven TI closure
  • Coordinated with change and release management to progress the changes
  • Provide Up-to-date test progress reporting which includes key performance indicators

• Provide business systems expertise to senior management

• • Implementation of new processes and education of staff
  • Support executive decision-making process by providing C4C expertise.
  • Provide regular updates on assigned work
  • Support and collaborate with your colleagues

Qualifications

• Experience communicating with global business users and other functional stakeholders regarding projects, business operations and process improvement initiatives
• Demonstrated strong written and oral communication skills
• Experience collaborating with multi-person virtual teams
• Self-directed, detail-oriented, have excellent initiative and possess strong analytical skills
• Strong personal motivation, excellent work ethic and positive, team-oriented mindset
• Ability to handle multiple demands with a sense of urgency, drive and energy