SCA Technical Instructor na Data Dimensions

Onboarding: Orientation is remote on Friday, November 7th from 9am-2pm

Training: Onsite training would begin the following Monday from 8am-4:30pm, Monday-Friday.

Regular Schedule: Monday-Friday 8am-4:30pm. Overtime can be expected regularly throughout the week as well as Saturdays.

Essential Duties and Responsibilities:

• Provide a guiding and directive role to ensure overall job knowledge by training each job function, facilitating training material and technical writing for procedures. 
• Confers with managers and supervisors to determine technical training needs. 
• Develop, write and deliver technical documentation of job instructions and procedures for multiple areas. Coordinate completion with operations team. 
• Facilitate the technical training of material for new hires and refresher updates for all team members. 
• Monitor procedures looking for ways to enhance process improvement activities.  
• Organize and develop training materials, testing and evaluation procedures, multimedia visual aids, and other educational/training materials. 
• Monitor training effectiveness and evaluate feedback; responsible for conducting feedback meetings. 
• Conduct periodic training needs analysis; identify needs for refresher and re-training sessions, develop schedules for delivery; develop and deliver training materials. 
• Assist in the development of new training courses associated with the introduction of new jobs, services, and skills. 
• Interface with external quality team to review error log, prepare rebuttals for errors, and determine classification of errors to include next steps. 
• Be flexible in an environment by championing and embracing change. 
• Travel to other production facilities as needed to conduct new hire and focus trainings. 
• Assist with workflow queues to help manage volumes. 
• Check emails throughout the day and correspond with leaders to coordinate upcoming trainings, process updates communications and work instructions updates. 
• Researches and responds to various inquiries regarding process questions. 
• Meets with external customers weekly regarding question/error logs, direction and quality updates. 
• Uses Survey Monkey for tips of the week, quizzes and ad hoc needs. 
• Runs quality report daily or as needed is Director’s absence. Communicate reports to leadership teams. Analyzes error trends to identify focus training needs. 
• Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs. 

 Qualification Requirements – 
To perform the job successfully, an individual should demonstrate the following:

• Must be at least 18 years of age. 
• Associate degree from a two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. 
• Able to read, write and speak English. 
• Able to maintain confidential information. 
• Successfully pass and maintain acceptable background checks and security clearances.  
• Experience in assessing developmental and learning progress. 
• Ability to think creatively and outside the box. 
• Excellent written and verbal communication skills. 
• Highly organized and detail oriented. 
• Technical aptitude for comprehension and instruction. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.