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Plumbing Service Manager - Dayton Market na Five Star Home Services

Five Star Home Services · Xenia, Estados Unidos Da América · Hybrid

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Five Star Home Services — Lead our plumbing service team and build a career where your leadership drives exceptional customer experiences and real community impact.

Why Five Star?

You’ll join a team that measures success by customer satisfaction and community impact. This is a leadership role with clear KPIs, room to grow, and a culture that gives back.

Location: Xenia, OH — based in our Xenia office with daily field leadership responsibilities.


Why this role grabs attention: You’ll run day-to-day field operations for our Xenia office, coach and grow technicians, and own service KPIs that matter — all while working for a company that gives back to the communities we serve.

What you’ll do (quick snapshot)

Lead, coach and develop a high-performing plumbing service team.

Ensure timely dispatching, accurate scheduling, and efficient workflow.

Resolve escalations and protect our 5-star reputation.

Hit revenue, margin, and average-ticket targets; monitor weekly/monthly performance.

Run training, ride-alongs, truck audits, and safety compliance.

Coordinate with install, sales and office teams for seamless operations.

(Full job expectations and KPIs on the role scorecard.)


What success looks like (measurable targets you’ll lead)

First-Time Fix Rate: 90%+

Customer Satisfaction: 4.8/5+ survey/online review score

Technician Retention: 85%+ annually

Callback/Warranty Rate: < 3%

On-Time Dispatch Rate: 95%+

Training Completion: 100% of assigned training goals

Safety: Zero preventable incidents.

(These KPIs come from the Service Manager Job Scorecard.)


Candidates thrive here if they embody our CORE VALUES

  • Relentless: Drive service excellence, solve problems quickly, and lift the team.
  • Passionate: Invested in people, customers, and continuous improvement.
  • Expert: Bring deep plumbing knowledge and lead with technical accuracy.
  • Integrity: Make ethical decisions and ensure every job meets our standards.
  • Generous: Mentor others, share knowledge, and foster a collaborative culture.
    (See how these values map to daily expectations in the scorecard.)
    Job Scorecard Plumbing Service …

Qualifications — what we’re looking for

  • 5+ years plumbing service experience; 2–3 years supervisory/management experience.
  • Strong knowledge of residential plumbing systems, diagnostics, repairs, codes and safety.
  • Proven ability to lead field teams, manage schedules and improve technician performance.
  • Valid plumbing license where required by local/state law.
  • Comfortable with dispatching software, performance reporting, and data-driven decisions.
  • High school diploma or equivalent; trade school or apprenticeship preferred.
    (Full competencies and responsibilities are documented in the role scorecard.)


How to apply: Click Apply on Indeed and upload your resume — tell us about a time you improved a team’s first-time fix rate or reduced callbacks. We read every application.


Five Star Home Services is an equal opportunity employer. We look forward to seeing how your leadership and values align with ours.






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