- Professional
- Escritório em Shoreview
Summary:
As a Technical Support Representative, you will serve as a primary point of contact for customers seeking technical assistance with Binks products and systems. This role requires strong problem-solving skills, technical aptitude, and a customer-first mindset. You will work closely with engineering, product, and customer service teams to resolve technical issues, provide product guidance, and ensure customer satisfaction.
PRIMARY RESPONSIBILITIES:
- Respond to customer inquiries regarding technical issues via phone, email, and online platforms.
- Troubleshoot product and system issues and provide step-by-step technical guidance.
- Document and track technical support cases using internal systems.
- Collaborate with engineering and product teams to resolve complex technical problems.
- Assist in the creation and maintenance of technical documentation and FAQs.
- Provide feedback to product teams based on customer experience and recurring issues.
- Support product testing and validation efforts as needed.
- Maintain up-to-date knowledge of Binks products and technologies.
- Support Global Customer Service Leadership in analyzing service trends and improving processes.
QUALIFICATIONS:
- Associate degree in a technical field or equivalent experience.
- 2+ years of experience in a technical support or customer-facing technical role.
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal skills.
- Familiarity with ERP, CRM and Customer Service systems.
- Ability to work independently and manage multiple priorities.
PREFERRED:
- Experience in coatings, adhesives, or industrial automation industries.
- Knowledge of fluid handling systems and spray technologies.
- Experience with technical documentation and knowledge base systems.
