Assistant General Manager na O'Reilly Hospitality Management, LLC

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance 
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Assistant General Manager
Location: Hilton Garden Inn - Springfield, MO

Assistant General Manager - Exempt.pdf

Essential Responsibilities:

• Responds to all hotel issues and problems to make sure the hotel runs smoothly each day.
• Leads, trains & mentors staff including hiring, coaching development, performing evaluations, disciplinary actions and terminations as per General Manager.
• Ensures the quarterly and annual revenue goals are achieved for the hotel.
• Partnering with senior leadership at the properties under your oversight, and holding them accountable to ensure that the operation is Creating Exceptional Guest Experiences & Achieving Profitability
•  Assumes responsibility and is acting manager of hotel when General Manger is in a meeting with clients or the CEO of company.
• Responds professionally and helpfully to all team members and guest issues
• Assists at Front Desk when they become exceedingly busy and/or understaffed for the day.
• Ensures that all hotel standards and guidelines are being followed.
• Checks in on all departments and reports to the General Manager of any concerns or issues.
• Answers phone calls and solves the guest’s requests or complaints when needed.
• Ensures that hotel credit procedures and audit guidelines are followed.
• Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
• Maintains good rapport with local civic groups and companies
• Timely  submission  of  required  reports  to  General  Manager  and  Owner.           
• Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
• Supports team member recognition and engagement programs.
• Manages in compliance with local, state and federal laws and regulations.
• Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Embrace O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.

Skills & Abilities:

• Exercise excellent communication, presentation, organization, time management and listening skills.
• Have computer skills including Microsoft Word, Microsoft Excel, etc.
• Presenting professionally and persuasively to individuals and team members.
• Demonstrating sound knowledge of all aspects of the hotel and services offered.
• Teaching, mentoring and training new team members
• Demonstrating self-confidence, energy and enthusiasm always.
• Use analytical skills for measuring business potential and value to the hotel.
• Interact with all levels of customers and hotel management.
• Being comfortable with the high level of visibility and the leadership role within the hotel and community.

Education:

• Comprehensive firsthand Hospitality experience
• Minimum 3 years Hotel Experience in Operations
• Hospitality Degree

Language Development:

• Reading: Read, understand and instruct.
• Writing: Write reports with proper format, punctuation, spelling and grammar, using all parts of speech.
• Speaking: Speak with poise, voice control and confidence, using correct English and well-modulated voice.

Working Conditions:

• General interior office environment.
• Minimum distraction primarily from phones and brief interruptions.
• Protection from weather conditions but not necessarily from temperature changes.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications