Products & Operations Officer na Passumpsic Savings Bank

Passumpsic Savings Bank is looking for a bright, energetic and highly motivated individual for our new Product & Operations Officer position

The candidate for this role serves a key strategic and operational anchor role for Passumpsic Bank’s Customer Support and Operations functions. This role is responsible for ensuring efficient daily operations, optimizing virtual and AI interactions, supporting White Glove implementations and clinics to maximize the use of our digital tools, consistently meeting operational standards and product commitments, and facilitating the seamless integration of new products and technologies into the Bank.

By embedding automation and efficiency tools, maintaining up-to-date procedures, and developing staff through training and succession planning, this position translates strategic goals into measurable performance outcomes. The Product & Operations role partners across departments — including IT, Marketing, Retail, and Innovation — to ensure customers and employees benefit from product capabilities, operational improvements, and reliable, consistent service.

Qualifications

• Strong knowledge of banking operations, compliance regulations, and policies.

• Demonstrated supervisory and leadership skills with the ability to coach, inspire, and develop teams.

• Skilled in using KPIs, dashboards, and data to drive operational performance.

• Ability to collaborate effectively with IT, Marketing, Retail, and Innovation to implement new products and services.

• Curiosity and willingness to explore new technologies and integrate them into daily operations.

• Strong organizational, problem-solving, and communication skills.

• Commitment to continuous improvement, efficiency, and customer experience excellence.

• Skilled in Product Management with a record of driving innovation, efficiency and customer engagement.

• Certified in Operations practices with proven ability to streamline workflows and ensure regulatory compliance 

• Experience leading digital conversions, including systems upgrades, data migration, and user adoption initiatives.

Education & Experience

• Bachelors Degree from an accredited institution or an Associates Degree combined with the completion of specialized banking education, such as a Graduate School of Banking program or equivalent.

• At least 10 years of progressive banking experience that demonstrates experience in the following areas:

  • Proven experience in product development and review, electronic banking, bank operations, and strategic planning.

  • Strong leadership skills with a proven history of driving organizational change and consistently delivering measurable results. 

  • Experience in managing effective teams 

With a full line of financial products and services, as well as expert financial advice, we're a proven partner in the prosperity of our communities. We focus on improving the world around us with a sincere commitment to our customer's success.

We are a workplace that highly values the contributions of our people. We believe if we work together, we can accomplish amazing feats for our community. To this end, we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic work place that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.

If you have questions about this position description, please feel free to ask.