IT Specialist na Sertoma Center Inc

Description

IT Specialist Job Summary:

The IT Specialist position reports to the IT Manager and will closely match the required responsibilities and skills detailed below while also assisting with maintenance of existing vendor relationships with numerous software vendors and technology partners.

The IT Specialist’s Primary Responsibilities will be to respond in a timely manner to service issues and requests, completing tasks independently whenever possible while escalating issues to and working alongside IT Management or the appropriate vendor when additional support is necessary.  This position is not remote and will be based in office in Knoxville, TN. 

Additional responsibilities include:

1. Installing and configuring computer hardware, software, systems, networks, printers, scanners, routers, modems etc.
2. Repairing and replacing equipment as necessary
3. Assisting in monitoring and maintaining computer systems and networks
4. Ensuring Privacy and Security of all computers and network systems
5. Responding in a timely manner to service issues and requests
6. Assisting in providing training and technical support across the company
7. User account creation/maintenance
8. Assisting with testing and vetting new technology initiatives

IT Specialist Skills:

1. Baseline knowledge of internet security and data privacy principles
2. Attention to detail for repair and system documentation
3. Excellent organizational and time management skills
4. Effective communication skills
5. Working knowledge of diverse computer systems and networks
6. Working knowledge of some of the below technologies:

• Microsoft: Server, Workstation, Access, Office, M365, Exchange Online
• Dell: Server/Desktop/Laptop hardware
• Apple: iPhone, iPad

Requirements

IT Specialist Experience:

• Prior professional IT experience required
• Experience with any of the following is a plus but not required: Microsoft 365, Intune, Windows 10/11, Windows Server, Active Directory, SQL Server, Firewalls & VPN’s, Ubiquiti, Remote Desktop Services, Quest Rapid Recovery, Hyper V Virtualization, VMWare 
• Familiarity with or willingness to learn HIPAA/HITECH requirements to ensure patient privacy

IT Specialist Other Requirements:

• High School Diploma or GED
• 1-2 years of verifiable work history
• 3 years clean driving history with a valid Tennessee driver’s license
• Eligible to currently work in the United States. 

Sertoma Center, Inc. is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.

We participate in E-Verify

We participate in the Tennessee Drug-Free Workplace Program

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