ROI Medical Records Specialist - Local Travel na MRO Corp

ROLE:   The ROI Specialist – Float  is responsible for providing support at various client sites for the Release of Information (ROI) requests for patient medical record requests*

 Hybrid Role with ability to travel to client sites in Hiram, Marietta, Douglasville, Austell, Griffin, Roswell and LaGrange, GA.

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
2. Answer phone calls concerning various ROI issues.
3. If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
4. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
5. Logs medical record requests into ROI On-Line database.
6. Scans medical records into ROI On-Line database.
7.  Complies with site facility policies and regulations.
8. At specified sites, responsible for handling and recording cash payments for requests.
9. Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED.
• Demonstrated proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrated success working in an environment that requires attention to detail.
• Proven track record of dependability.
• Prior work experience in Release of Information is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
• Ability to travel between facilities.
• Driver’s License Required.

*This job description reflects management’s assignment of essential functions.  It does not prescribe or reflect the tasks that may be assigned.