Credit & Collections Specialist na Stowers Machinery

Essential Job Functions:

• Manage a large portfolio of customer accounts by staying organized, prioritizing tasks, and using strong time management skills to meet collection goals
• Monitor aging reports and follow up on overdue accounts
• Resolve billing discrepancies and customer disputes
• Maintain accurate records of collection activities and communications by documenting in the company’s system
• Collaborate with sales and customer service teams to support account resolution
• Prepare reports for management on collection status and risk exposure
• Assist with legal documents for the Corporate Credit Manager, as needed

Knowledge and Skill Requirements:

• Strong understanding of credit principles, collections processes, and financial documentation
• Proficiency in ERP systems and Microsoft Excel
• Excellent communication, negotiation, and conflict resolution skills
• Ability to analyze data and make informed decisions
• High level of accuracy and attention to detail

Education Requirements:

High school diploma, GED or equivalent required

Associate or Bachelor’s degree in Accounting, Finance, or related field preferred

Leadership Responsibilities:

While this role does not include direct supervisory duties, the specialist will:

• Take ownership of assigned accounts and collection strategies
• Lead initiatives to improve collection efficiency and reduce DSO (Days Sales Outstanding) and Accounts Receivable write-offs
• Provide insights and recommendations to leadership on credit risk trends

Preferred Experience and Skills:

• Experience in manufacturing, industrial, or heavy equipment industries is a plus
• Knowledge of lien laws, collections regulations, and dispute resolution practices
• Ability to work independently and manage multiple priorities

Physical and Mental Requirements:

• Ability to sit for extended periods and work at a computer
• Clear verbal and written communication
• Strong focus and mental agility for handling complex account issues

Work Environment:

• Office-based role with standard business hours - Typically, Monday through Friday 8:00-5:00pm.
• Collaborative team setting with cross-functional interaction
• Occasional flexibility required during month-end or audit periods

Stowers Machinery is fortunate to have served East Tennessee since 1960.  East Tennessee is a great place to live, work, and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial.  And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.