Caseworker A - Screener na Douglas County Government (CO), CO
Douglas County Government (CO), CO · Castle Rock, Estados Unidos Da América · Onsite
- Junior
- Escritório em Castle Rock
About the Department
This is an entry-level, professional level position that answers all calls to the Department of Human Services (DHS) abuse/neglect reporting hotline. This position prioritizes referrals to ensure safety for at-risk children and adults. Areas of involvement may include child abuse and neglect, youth-in-conflict, adults unable to protect their interests, and family resources. This position requires professional communication with empathy, patience, and the ability to obtain detailed information in conflict situations.
Position Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The following examples are illustrative only and are not intended to be all inclusive.)
- Answer calls that come to the DHS hotline reporting suspected child/adult abuse/neglect or parent/teen conflict situations. This includes contact with family members, schools, law enforcement, various service providers, and the community at large. The calls often come in at a fast pace and must be managed efficiently to respond to any safety concerns.
- Recognize emergency referrals and notify a supervisor immediately of any safety concerns. The Incumbent must be able to ascertain when a referral indicates there is an imminent safety concern and notify the parties who can respond. This includes, but is not limited to, making a determination about the need to gather more information from other community sources, e.g., contacting law enforcement to obtain records of their contact with a family if the initial reporter suggests there is domestic violence history.
- Enter information into various State and County computer systems, e.g., Trails and HS Cares. Information must be entered correctly to ensure data integrity and avoid duplications.
- Ensure reports are sent to different entities as required by law via email, fax, and shared systems.
- Have sound knowledge of community and DHS resources. This includes providing callers with information about other services such as housing, emergency services, etc. The Screener should have ready access to phone numbers to provide to clients and should update resources on a regular basis.
- Be computer proficient and have knowledge of data resources to assist in obtaining necessary information. This includes utilizing databases such as the county assessor to determine correct addresses when a reporter may not have complete information. Currently call takers utilize complex call taking software to manage incoming calls; must have proficiency with a variety of computer programs and tasks.
- Other duties as assigned.
Minimum Qualifications
EDUCATION and/or EXPERIENCE: Bachelor’s degree in human services or a related field. Some applicable, related work experience is required. Prior experience in a county human services department is highly desirable; however, the county will also consider commensurate experience in human services and/or call center environments. Incumbent must successfully complete all required State training. Experience with Colorado Trails and CBMS is a plus.
In order to meet the minimum educational requirements of a human behavioral science degree, the applicant must have a degree with major course work (equivalent to 30 semester hours or 45 quarter hours) in either development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques such as social work, psychology, sociology, guidance and counseling, and child development.
A combination of experience and education may be considered.
CERTIFICATIONS, LICENSES, & REGISTRATIONS:
This position requires successful completion of a criminal background check including fingerprinting through a national database. This position will also be required to complete Hot Line Certification through the Child Welfare Training system as well as annual training requirements.
Other Qualifications
Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision.
For a more detailed overview please view the full Employee Benefit Guide.
