Fairweather Lodge Case Manager na Shelter House - Iowa City

Description

You go to work everyday. Make the commute, clock in, do your job, clock out, and head home.

What if what happened in the middle changed everything?

At Shelter House, your work saves lives. Not just sometimes: every single day. Whether you help provide emergency shelter, support your colleagues with daily operations, assist shelter guests with finding and financing an apartment when they leave shelter, help clients find jobs, or provide support to individuals who left the streets after experiencing chronic homelessness and are now tenants in a supported apartment, your work advances the lives of people in crisis.

Commute to work. Change lives. Head home.

That's the job. Join us.

Key Qualities:

• Commitment. You believe in Shelter House's mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting, but to the fact that it is here.
• Curiosity. You have a habit of asking "why" or "how," which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when, and you have methods in place to ensure you make that happen.
• Communication. When you write or speak, folks know exactly what you're saying, and the tone is appropriate to the audience.
• Detailed. Your record-keeping is accurate and complete.
• Consensus-building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the changing needs of the organization, its employees, and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert, focused, and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary, and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to do and learn.

Key Responsibilities:

1. Key Responsibility 1 (30% of time): Provide case management services to Fairweather Lodge (FWL) participants so participants progress through the training program and the participants' health, safety, and welfare needs are met. Participants should receive high performing services in accordance with Shelter House policies, mission, vision, and values.

So That:

• Utilize motivational interviewing, trauma-informed care, and harm reduction models to provide direct services and service coordination to participants.
• Assess participant needs, provide appropriate referrals, connect to area resources, and provide the appropriate level of support to each client.
• Provide direct care including, but not limited to, medication management support, emotional support, independent living skills, employment assistance, and transportation for participants.
• Implement and facilitate curriculum to train and educate trainees on social, health, and mental health, vocational, and basic living skills.
• You complete regular check-ins with participants with weekly house meetings.
• Coordinate and monitor designated participant services including, but not limited to, meetings, appointments, medical follow-up, and hearings.
• Develop and maintain knowledge of resources, services, and opportunities available to participants.
• You deliver high-quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
• Ensure that FWL houses are maintained in clean condition and that any maintenance concerns are addressed promptly.
• Provide case management services that address and support clients' housing needs.

2. Key Responsibility 2 (20% of time): Build rapport and maintain positive professional relationships with participants, service providers, volunteers, and other community partners.

So That:

• A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence, and care towards self, others with whom we work, and those for whom we provide care.
• You deliver high-quality crisis intervention and seek appropriate support to assist in difficult or emergency participant situations.
• You respond to participant concerns in a timely manner.
• You maintain a high-level of professionalism at all times.
• You demonstrate a high-level of advocacy for participants within community settings both private and public.
• You build positive relationships with community partners to ensure a high-level of collaboration to best serve populations served.
• Recruit, train, and support volunteers to assist in the delivery of the FWL program.
• Coordinate with Psychiatric Clinic providers to ensure participants are scheduled for appointments on the appropriate day and times.
• Work closely with the Permanent Supportive Housing Supportive Employment Case Manager to ensure participants needs are met and services are provided.

3. Key Responsibility 3 (20% of time): Intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is maintained at all times.

So That:

• You respond to participant concerns in a timely manner,
• You maintain a high-level of professionalism at all times.
• You deliver high-quality crisis intervention and seek appropriate support to assist in difficult or emergency participant situations.
• A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence, and care towards self, others with whom we work, and those for whom we provide care.

4. Key Responsibility 4 (10% of time): Accurately record and maintain participant data and statistics including but not limited to demographics, outcome measures, goals, face-to-face notes, medical information, collateral contract and grant-specific requirements, and maintain all participant records to ensure accuracy, confidentiality, and security in a timely manner.

So That:

• You obtain the appropriate licensure to access WellSky HMIS.
• Review and complete incident reports as required.
• Confidentiality in participant information is always maintained.
• Intake and exit procedures are thoroughly conducted in a timely manner, including any relevant program record-keeping programs, WellSky HMIS documentation, and other agency required paperwork.
• Appropriate program forms pertinent to client information and confidentiality are organized, as complete as possible, and secure.
• Participate in Quality Improvement activities including data collection and analysis.

5. Key Responsibility 5 (10% of time): Work within a team of Shelter House staff, volunteers, and community providers to ensure continuity of care, this includes attending team meetings weekly and agency-wide meetings and trainings.

So That:

• You are actively engaged with participant goals and plans, programming, department matters, and other staff when crises arise.
• You attend and are actively engaged in required agency meetings, such as all-staff and department meetings, and attend and are actively engaged in required training.
• Carry a Shelter House cell phone and always respond to issues in a timely and professional manner.
• You complete other duties as assigned by the Permanent Supportive Housing Program Manager.

6. Key Responsibility 6 (5% of time): Process program applications.

So That:

• Confidentiality in applicant information is always maintained.
• Appropriate applicants are offered an interview and further assessed for entrance into the FWL program.
• Appropriate applicants are scheduled for psychiatric evaluation for program entrance.
• Applicants are notified of admission status as appropriate.

7. Key Responsibility 7 (5% of time): Ensure that individual rights are protected, all services are confidential, and no information is shared without consent.

So That:

• Confidentiality in participant information is always maintained.
• Appropriate program forms pertinent to participant information and confidentiality are organized, as complete as possible, and secure.

This position description is not intended to be a complete list of duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Reports to: Permanent Supportive Housing (PSH) Program Manager

Requirements

Qualifications:

• Knowledge, skills, and abilities consistent with a bachelor’s degree in human services related field, or minimum of three years related experience.
• Demonstrated knowledge and ability to establish & maintain effective working relationships with area services, community partners, and resources.
• Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness, competence and care toward self, colleagues, and populations served.
• Ability to assess and respond responsibly in a wide variety of situations and crises.
• Minimum of one-year direct care experience with persons with mental illness or disabilities.
• Proficiency in Windows-based computer environment and Microsoft Office Suite.
• Good written, verbal, and interpersonal communication skills, organizational and time management skills.
• Ability to work independently, prioritize multiple tasks, and be flexible in job duties & schedule
• Afternoon and weekend availability as needed
• May be required to be on-call for FWL or Fresh Starts as needed
• Possess a valid driver's license and reliable transportation to get to and from work shifts.

Hours and Schedule:

• This is a full-time, benefit eligible role.
• 40 hours per week
• Monday - Friday, with a flexible schedule
• Occasional afternoon and weekend availability
• Periodic on-call requirement for FWL/Fresh Starts

Physical Requirements:

• Must be able to walk up and down stairs.
• Must be able to lift up to 30 pounds at times.
• Prolonged periods of sitting, standing, and walking around.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act (ADA), Shelter House will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Interviews with qualified applicants will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.