Account Manager (Central / Southern Florida) na InfuSystem

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Florida, Kansas, California, Massachusetts, Texas and Ontario, Canada.

SUMMARY:

Under the direction of the Regional VP of Oncology Sales, the Account Manager is responsible for servicing assigned customer accounts and working with the Territory Manger to grow and maintain territories.  The Account Manager will be responsible for managing all paperwork, pumps, and supplies, while improving pump utilization and billable treatments, and providing superior levels of customer service.

Certain hospitals, clinics and other medical centers now require InfuSystem to provide proof of vaccinations prior to entering their facilities.  Your role may require proof of vaccination in order for us to receive the accreditation credentials needed to effectively service our customers.

IN THIS ROLE, THE CANDIDATE WILL:

• Be responsible for the non-clinical services included with the InfuSystem Outpatient Ambulatory Pump Program. Which include ambulatory pump inventory, ordering supplies and coaching facility staff to submit required patient information within approximately 100 to 200 outpatient oncology practices.
• Coach facility staff to improve workflow issues with patient information, ambulatory infusion pumps inventory, and supply inventory within assigned geography
• Function as an initial point of contact and escalate clinical issues via internal process as needed
• Promote New Product Initiatives within assigned active accounts
• Reside within the territory
• Travel within territory
• Collaborate with co-workers to achieve monthly shared sales/process goals
• Provide top-quality service to customers by managing deployed pump fleet at each facility
• Identify and rectify patient information issues with customers
• Monitor usage of supplies and other consumables (e.g., IV sets) at appropriate accounts
• Communicate with team members daily
• Research and answer customers’ inquiries and requests regarding Infusystem products and services
• Handle customer complaints and find solutions
• Produce and submit reports as requested by Infusystem Management team
• Average 20-25 site visits per week to active accounts within 3 to 4 route days with 1 to 2 Office Days
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

No supervisory or management responsibilities.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient knowledge of Microsoft Office products, specifically Excel
• CRM experience preferred
• Strong telephone and email skills
• Professional, organized, detail-oriented
• Ability to multi-task
• Ability to write routine reports and correspondence
• Current valid driver’s license
• Dependable automobile and insurance

EDUCATION AND OR EXPERIENCE:

• Bachelor’s degree (B. A.) in Nursing from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
• 4+ Years of Account Management Experience (preferred)

COMPENSATION PLAN OUTLINE:

• Position includes a base salary, monthly bonuses based on performance to key metrics, new product commissions based on performance, car allowance, .22 per mile driven, 401k, cell phone allowance, employee stock purchase plan, medical & dental benefits.

PERSONAL AND PROFESSIONAL ATTRIBUTES: 

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS: To perform this job successfully, an individual should have proficient knowledge of Database software, Spreadsheet software and Word Processing software.

CERTIFICATES, LICENSES, REGISTRATIONS: Current driver's license

OTHER QUALIFICATIONS: Must be able to travel approximately 40% of the time with overnights

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear.  The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!    

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance, STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus