IT Support Desk Manager na Scott Credit Union

IT Support Desk Manager — Information Technology Department; Home Office Branch 

Banking • Full-Time • Information Technology - Support

Scott Credit Union is hiring a IT Support Desk Manager in Edwardsville, IL to lead key initiatives that enhance our technology support operations and ensure an exceptional experience for our employees and members. We’re looking for someone who excels at managing IT service delivery, streamlining processes, and fostering collaboration across departments. elevate our brand and strengthen our connection with the community. If you thrive in a fast-paced, service driven environment and are passionate about delivering impactful results, we’d love to have you on our award-winning team. 

Schedule: Full-time | Monday–Friday, Saturdays as needed

Work Location Status: Fully on-site for the first 30-90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, position is eligible hybrid or work. 

*Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager.

About the Role

The IT Support Desk Manager performs a combination of duties mainly related, but not limited to, the management of branch technology which includes troubleshooting and repairing those systems. Lead and assist with companywide projects and maintenance activities. 

This position also is responsible for change management and problem coordination. This role will be responsible for maintaining and maturing these processes. This also includes leading the Change Advisory Board for SCU IT. 

Assist with the procurement of hardware, software and services managed by the information technology department. Create and maintain operating guidelines, policies and procedures and ensure adherence to the same.

Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team-oriented culture

What You’ll Do

• Plan, procure, install, or coordinate installation and maintain branch technology and branch software for department capital and operational cost expenditure planning and forecasting. 
• Collaborate with other departments and branches of the Credit Union to ensure technology is supporting their business needs as expected and identify areas where technology can solve problems and/or automate operations. 
• Oversee support technicians, partners, and services providers to ensure system uptime and reliability meet set service level agreements and targets. 
• Management of technical support and endpoint engineering staff including daily work assignments, project prioritization, onboarding/off-boarding, learning and development planning, on-call and other work scheduling, etc.
• Stay informed of the advancements in technology and recommend ways to: develop team members technical abilities, improve the infrastructure and processes to offer low cost, secure, reliable and efficient network operations. 
• Assist with technology budget, plan, and other strategic planning activities.

What You Bring

• Bachelor’s Degree in Information Technology related field plus six (6) years of experience in a management role or in an IT role with the same or similar job responsibilities; OR
• Associate Degree in Information Technology related field plus seven (7) years of experience in a management role or in an IT role with the same or similar job responsibilities; OR
• Nine (9) years of experience in engineering/project management role or in an IT role with the same or similar job responsibilities. 
• Valid driver’s license and must qualify for automobile insurance coverage at normal insurance rates. 

Is This You?

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolves

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.

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