IT Administrator na Wheelhouse Credit Union

Description

Administrator for critical IT systems. Execute the installation and modifications of support hardware and software installs, as needed. Monitor health of systems including vulnerability remediation on an ongoing basis and make recommendations for necessary upgrades and improvements. Work with outside technical resources and key vendors for installations and problem resolution. Highly independent position with a high degree of trust and responsibility.

Essential Duties and Responsibilities: 

1. Monitor and maintain the health and general availability of key IT systems and devices (phones, backups, laptops, network services and administration, 
2. Troubleshoot and report to senior management on any user or system issues or concerns and work to correct as needed. Communicate with key vendors as needed to manage updates and resolve critical issues.
3. Communicate with key vendors on open cases, trouble tickets, system access, and other requirements as needed and to support continuous and uninterrupted credit union operations.
4. Monitor, maintain and report on system performance for the credit union’s core system to the Network Manager/VP of IT as needed.
5. Cross train other IT staff on key job functions continuously to ensure adequate staff coverage.
6. Write and maintain procedures related to key areas of responsibility including all systems under management and control.
7. Implement configuration updates related to new security and/or features/options across systems under area of responsibility, including core system. 
8. Execute the daily writing, combining, archiving, and verification of credit union files saved to the Onbase document management system.
9. Work with Systems Admin and Network Manager to maintain proper backup and disaster recovery requirements related to key IT systems.
10. Provide backup and daily support to other IT staff as needed/requested once properly cross trained.
11. Provide Information Systems Help Desk support to Credit Union staff by responding to and resolving inquiries regarding core system, workstations, peripherals and other assigned network administrative issues. 
12. Coordinate ticket handling/assignment/closing for Tikit (IT help request system).
13. Prepare for as needed and participate in team meetings/product discussions/demos/troubleshooting sessions, document outcomes, provide feedback, and track and update on resulting responsibilities/initiatives.
14. Other duties as may be assigned.

Requirements

Position Requirements and Qualifications:  

1. Bachelor’s degree in an IT administrative discipline plus three years of related IT experience. High school diploma, related IT certifications, and four years IT related work experience may be substituted for the degree.
2. Solid understanding of workstation/laptop hardware and operating systems software (including but not limited to Windows and Mac Operating Systems).
3. Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
4. Experience with IBM AIX operating system and/or SMA OpCon job scheduling software a plus, but not required.
5. Will be required to work some evenings or weekends. 
6. The ability to lift and carry equipment up to 30 pounds in weight.
7. Knowledge and understanding of the mission and vision of the Credit Union. Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress.