Commercial Property Customer Assistant (Adderbury, Oxfordshire, GB, OX17 3DZ) na Sanctuary Group

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Temporary Commercial Property Customer Assistant

Hindle House, Banbury

£24,832 - £26,139 per annum

35 hours per week

12 month secondment opportunity available upon current line management approval

We have an exciting opportunity for a Commercial Property Customer Assistant to join our commercial and market rent team.

As a Commercial Property Customer Assistant you will provide an effective and efficient administrative service in relation to commercial property income, assisting with the collection of rent, debt recovery and responding to related enquires and complaints in a positive manner ensuring a first class service.

The role of Commercial Property Customer Assistant will include:

• Providing a high quality, early stage income collection service
• Developing and maintaining relationships with customers and stakeholders to ensure an effective service is delivered
• Supporting customers who are in arrears and signposting them to support where appropriate
• Meet all legislative and regulatory requirements for commercial property activities, ensuring the provision of accurate pre court protocol processes are adhered to.
• Updating and maintaining all records ensuring that information is logged accurately and that administration systems are maintained to support the delivery of services

Skills and experiences:

• Recent experience delivering high quality, customer service ideally gained within a contact centre environment but other customer service backgrounds will also be considered
• Ability to work to deadlines and prioritise workloads
• Excellent and effective communication skills
• IT literate with a good working knowledge of Microsoft 365

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

 Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• £24,832 per annum (rising to £26,139 per annum after 12 months, subject to satisfactory performance)
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Job Reference: 226192

Closing Date: 2 November 2025

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time.  Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.